Training & Implementation Specialist, Ferndale Johannesburg

SUMMARY:
Training & Implementation Specialist, Ferndale Johannesburg

POSITION INFO:

A well-established IT Firm (Insurance Industry) is seeking a Training and Implementation Specialist for their offices in Ferndale, Johannesburg. This position will report directly to the Business Managing Director.

Minimum requirements:

• Proven experience in designing and implementing training events in a corporate setting (5 years minimum)
• Proven ability to master the full training cycle
• Adequate knowledge of online training software and tools
• Familiarity with traditional and modern training methods, tools and techniques
• Sound decision making, planning and organisational skills
• Ability to present complex information to a variety of audiences;
• Proficiency in MS Office and training experience in a Software as a Service environment
• General knowledge of and experience in a Software as a Service environment (3 years minimum)
• Basic user acceptance testing (UAT) knowledge and experience
• BS degree or diploma in Education, Training, HR or related field would be advantageous

Duties will include but is not limited to:

• Identify training needs and translate requirements into training modules and sessions
• Build annual Training Academy program and prepare teaching materials
• Develop and produce Training Manuals and keep them updated with the latest system changes
• Deliver face to face as well as online training courses to clients and staff
• Periodically evaluate training programs and materials to ensure that they reflect any changes
• Stay abreast of new training trends and tools to optimise training efforts
• Stay abreast of all system changes and ensure that you become a specialist in the use of the company system
• Assist with the set-up of users, insurance products, workflows, etc. during the activation and implementation of new clients
• Act as a conduit between customers (brokers, administrators, UMAs and insurers) and the company, to ensure successful delivery
• Work with the support and business teams to plan for forthcoming engagements, managing the customers during the set-up, implementation and training phase, until handover to the support team;
• Perform the system setup/configuration for customer users and insurance products
• Escalate, where necessary, to the support and development teams to ensure customer business priorities are understood and delivered upon
• Work with business, development and support teams to resolve any conflicts and customer issues
• Assist with the testing of new features, as and when required, to ensure the development was completed as requested
• Liaise with insurers and technology partners where relevant

Please note: Only shortlisted candidates will be contacted.

NB! This job is now closed. You can apply for other jobs by uploading your CV.