Trainer

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Job Ref:

JHB000250/JG

Date posted:

Wednesday, September 28, 2022

Location:

Johannesburg, South Africa

Salary:

Market related

SUMMARY:
A global leader in contact center solutions is looking for Trainers to deliver approved new hire and developmental training including but not limited to systems, policies, procedures, leadership standards and industry guidelines and
Microsoft programs.

JOB DESCRIPTION:

Duties will include but not be limited to:

Lead the new hires during training and initial period of employment and ensure all associates tasks and responsibilities are completed to meet client standards and expectations
Submit productivity reports
New hire training surveys and new hire performance
Deliver and facilitate training programs for areas of improvement based on business needs
Participate in projects performed by the training departments
Perform other duties as assigned by management
Understands and can apply principles of adult learning to training development and delivery

Requirements:

Related degree or diploma in training or facilitation
2+ years in a training role
2+ years working on a learning management system eg. Agile or Moodle
1+ year working in a contact centre environment
Willing to work shifts
Willing to work on site
Proficient with Microsoft Office Suite

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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