Trade Counter Assistant

• Experience of selling Industrial components in a business to business retail sales environment will be an advantage
• Technical knowledge
• Computer Literacy is a must
• Internal Computer Drivers Licence (ICDL) will be an advantage
• Previous experience in using the SAP system for processing orders will be an advantage

Maintenance, and improvement of cross counter customer service.

• Assisting in the supervision and security of the display area in Trade Counter.
• Monthly updating and continuous improving of display areas in line with company marketing activities.
• Stock take on all display items every 2 months.
• Assisting in the security of building and stock.
• Assisting in the measurement and reporting of Key Performance Measures.
• Responsibility for cash balance at the end of the day in the Trade Counter as well as the reporting of all cheque, credit card and electronic transfer transactions by 09:00 the next business day.
• Support of marketing initiatives for the Trade Counter.
• Generation of ideas for marketing initiatives for the Trade Counter.
• Involvement and encouragement of a team mind set involving ALL staff in the area.

Assisting on the trade counter:

• Assisting customers with queries.
• Processing orders.
• Processing/picking customers’ orders (cash till included).
• Processing faxed orders/quotes where required.
• Processing telephonic orders where required.
• Receiving goods returned from customers.
• Assisting in the maintenance, general neatness and cleanliness of the trade counter.
• Stock control and security on site.
• Commercial image of Trade Counter, e.g. displays etc.
• Support of OH&S ACT and security.