Trade Centre Team Leader

 

Recruiter:

HR Genie

Job Ref:

TCTL

Date posted:

Tuesday, April 12, 2022

Location:

Woodmead, South Africa

Salary:

Market related


SUMMARY:
The Trade Centre Team Leader will be responsible for reporting relevant information for decision mak

JOB DESCRIPTION:

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

JOB DESCRIPTION

Trade Centre Team Leader

 

REPORTING LINE

Trade Centre Supervisor / Manager

 

PRIMARY RESPONSIBILITIES

The Trade Centre Team Leader will be responsible for reporting relevant information for decision making process to Trade Centre Supervisor / Manager.

 

SPECIFIC RESPONSIBILITIES

  • Drives continuous improvement of processes and controls to improve service levels and efficiency
  • Analyse and resolve complaints, identify root causes, and find sustainable solutions
  • Control, provide support and follow-up to the execution of the operational process of Trade Centre
  • Coordinate with the Trade Centre Analysts on all the operational activities related to Trade Centre
  • Interacting with key accounts to ensure high customer satisfaction and service quality
  • Serving as liaison between SGS and client, providing / addressing all client needs
  • Ensuring CoC Issuance as per country standards
  • Review the daily operations (received, in process and for issuance) for follow-up to ensure files are process in a timely matter
  • Monitor Trade Centre operations so they are in compliance with the key performance indicators
  • Assist and provide solutions to the Trade Centre staff in regard to problems with files and those of the network
  • Assign the distribution of accounts to the Trade Centre staff, based on previous analysis of technical necessities
  • Organize periodical meetings with staff to review Trade Centre operations in order to analyse problems, solutions, and improvement opportunities.
  • Prepare and review communications sent to the trade in regard to the Trade Centre process
  • Authorizations to process certificate amendments
  • Responsible of mediating problems and complaints with the trade
  • Registering in QMS claims received from Trade, LO, PU or any other business role, providing with follow up to resolution or final decision
  • Prepare the WIP reports to ensure that the corresponding contract operations in the network are processed in a timely matter
  • Control and follow-up on all file processing in Trade Centre in order to ensure final completion within the contractual deadlines
  • Ensuring SR creation and, when applicable, creating hard files with relevant documents
  • Validating external parties in countries under their administration when file is processed in Operations system
  • Transmitting all the relevant documents pertaining to respective contractual requirements to Certification Center (CC) for processing
  • Receiving necessary Conformity Assessment Instructions from CC
  • Requesting exporters and or producers the quality and transaction documents instructed by CC
  • Monitoring &/or Generating Doc-It requests and follow up with exporter for payment when necessary
  • Registration of CoC fees in Tradeworks / e-trade when necessary
  • SGS invoice approval on Boss system when necessary
  • Contacting with trade for resolution of discrepancies, requests for additional information.
  • Monitoring and resolving Blocking Actions under TC/SA role and follow-up with the trade for capturing of missing information for CoC processing, ensuring timeliness of certificate issuance
  • When applicable, printing out CoC in Security paper and delivering to client
  • Ensuring that amendments of CoC are duly approved and corrected
  • Follow up with LO / Exporter for acceptance from importer / authorities of importing country in case of discrepancies observed during certification process
  • Ensuring that proper CoC replacement procedure is followed when exporter reports CoC loss.
  • Complying with Quality Management System procedures as well as IVP rules, Country Instructions, and other relevant instructions
  • Assist in the maintenance of the Quality Management System
  • Handle day to day operations in a timely, complete and proper manner
  • Ensure orders are entered and managed using the group sanctioned systems
  • Manage all documents and client communication using Group sanctioned tools
  • Ensure correct procedures are adhered to
  • Prepare regular job status report and communicate to Trade Centre Supervisor
  • Ask

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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