Tier-4 Support Engineer

Overview: 
Providing the Lead (Level 4) Technical Support for service requests and network outages on the network.
Assisting in the design and optimization of the network and with building specialized customer solutions.
Formulating efficient fault resolution workplans for NOC support teams.
Participating in implementation and technical peer review processes for network configurations and script applications.
Essential requirements: 
Matric Essential
CompTIA Network+, CCNP or equivalent qualification
5+ years’ experience in IT/Telecommunications environment
2+ years as senior level technical support engineer
Required knowledge: 
Network and System protocols (BGP, OSPF, LACP,
EAPS, ERPs, IS-IS, MPLS, VPLS, EVPN) & (Layer 1, 2,
3 technology)
Optical Transmission Networks (WDM) 
Open access fibre and ISP network architectures 
Project management principles 
Linux systems server admin and support 
Programming, scripting and automation(Python,
PHP,JAVA etc as desired by market)
Multi-vendor Routing and Switching configurations
(Cisco, Juniper, Ciena, Extreme, Mikrotik)
Familiarity with access control models and network
security