Tier-4 Support Engineer

Recruiter:

Elite Search

Job Ref:

JHB000754/HLG

Date posted:

Monday, November 28, 2022

Location:

Capetown, South Africa

Salary:

30000 Monthly

SUMMARY:
Role: Tier-4 Support Engineer
Location: Cape Town
Company: Well known fibre provider enjoying great success over the past several years - offering excellent growth opportunities

JOB DESCRIPTION:

Overview:
Providing the Lead (Level 4) Technical Support for service requests and network outages on the network.
Assisting in the design and optimization of the network and with building specialized customer solutions.
Formulating efficient fault resolution workplans for NOC support teams.
Participating in implementation and technical peer review processes for network configurations and script applications.
Essential requirements:
Matric Essential
CompTIA Network+, CCNP or equivalent qualification
5+ years’ experience in IT/Telecommunications environment
2+ years as senior level technical support engineer
Required knowledge:
Network and System protocols (BGP, OSPF, LACP,
EAPS, ERPs, IS-IS, MPLS, VPLS, EVPN) & (Layer 1, 2,
3 technology)
Optical Transmission Networks (WDM)
Open access fibre and ISP network architectures
Project management principles
Linux systems server admin and support
Programming, scripting and automation(Python,
PHP,JAVA etc as desired by market)
Multi-vendor Routing and Switching configurations
(Cisco, Juniper, Ciena, Extreme, Mikrotik)
Familiarity with access control models and network
security

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Tier-4 Support Engineer

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