Tier-3 Support Engineer

 

Recruiter:

Elite Search

Job Ref:

JHB000755/HLG

Date posted:

Monday, November 28, 2022

Location:

Capetown, South Africa

Salary:

20000 Monthly


SUMMARY:
Location: Cape Town
Role: Tier-3 Support Engineer
Company: Well known Fibre provider having enjoyed unbelievable success over the past several years. Excellent opportunity for growth

JOB DESCRIPTION:

Overview:
Providing 3rd Tier Technical Support for incidents and problems. 
2. Proactive monitoring and performance tracking to identify risks and vulnerabilities that may affect the network.
3. Accurate reporting and documentation of fault resolution workplans. 
4. Assisting onsite technicians and external sub-contractors with remote troubleshooting of high-level faults.
Essential requirements: 

Matric Essential
CompTIA Network+, CCNP or equivalent qualification
3-5 years’ experience in IT/Telecommunication environment
2 years NOC support experience
Knowledge of the following: 
GPON, OSI L1,L2,L3, Technologies, 
Optic Fibre Networks standard testing methodologies
(OTDR, RFC 2544, Bandwidth Tests)
Hands-on exposure on Switching and Routing
protocols (VLAN, BGP, OSPF, LACP, EAPS, ERPs)
Customer service helpdesk software (e.g., Zendesk). 
Linux systems and monitoring tools.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Solutions Architecture / Technical Presales
Location: Capetown
Salary: BARAKA IT Solutions
Solutions Architecture / Technical Presales
2 days ago


 DevOps Engineer
Location: Capetown
Salary: R95,000 per month, negotiable
The DevOps engineer will help build and maintain the infrastructure, automation and reliability supporting the Reseller platform.
2 days ago


PSM Specialist
Location: Cape Town
Salary:
Job PurposeTo support safe, reliable and efficient refinery operations by implementing and monitoring Process Safety Management (PSM) processes, identifying operational risks and ensuring compliance with process safety standards.Please note that this is a 6-month Fixed Term Contract position.
2 days ago


Mechanical Engineer/Field Service - Cape Town
Location: Capetown
Salary: Market-related
We are seeking a technically skilled and self-motivated Service engineer to handle the installation, commissioning, servicing, and fault-finding of industrial combustion systems across client sites.
2 days ago


Microsoft Enterprise Engineer (L3)
Location: Cape Town
Salary:
We are recruiting on behalf of our client for an experienced Microsoft Enterprise engineer (L3) to join their team in a hybrid role, with offices in Cape Town and the Eastern Cape. The ideal candidate will have 8–10 years of IT infrastructure support experience, strong hands-on expertise in Windows Server, Microsoft 365 and Azure, and a proven track record in project deployments and mentorin...
3 days ago


Senior Business Analyst
Location: Stellenbosch
Salary: Annually
Drives business process and system improvements, delivering technology and data-driven solutions that align with business goals. Coordinates projects, analyses requirements, and ensures effective implementation while bringing structure, clarity, and value to business initiatives.
3 days ago


L2 IT Support Engineer
Location: Cape Town
Salary:
Our client is seeking experienced L2 IT support engineer to join their team in Cape Town. The successful candidates will provide advanced technical support, resolve escalated IT issues, maintain IT infrastructure, and assist clients both remotely and on-site.
3 days ago


Project Engineer
Location: Cape Town
Salary: R700 000 Monthly
Lexdan Select is assisting an Alternative Energy Company with their search for an Project engineer. Based in Cape Town.
4 days ago


Wireless Networking MS Engineer (L3)
Location: Cape Town
Salary: Annually
The Wireless Networking MS engineer (L3) at the company in South Africa is responsible for providing test automation, technical support, and network security for enterprise LAN and WLAN environments. The role involves maintaining network documentation, implementing change management, conducting security audits, and developing risk assessment tools. Candidates must have experience with enterprise W...
4 days ago


Data Engineer
Location: Cape Town
Salary:
We’re Hiring | Data engineer
5 days ago


Create a free job alert for Tier-3 Support Engineer in Capetown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions