Tier-3 Support Engineer

 

Recruiter:

Elite Search

Job Ref:

JHB000755/HLG

Date posted:

Monday, November 28, 2022

Location:

Capetown, South Africa

Salary:

20000 Monthly


SUMMARY:
Location: Cape Town
Role: Tier-3 Support Engineer
Company: Well known Fibre provider having enjoyed unbelievable success over the past several years. Excellent opportunity for growth

JOB DESCRIPTION:

Overview:
Providing 3rd Tier Technical Support for incidents and problems. 
2. Proactive monitoring and performance tracking to identify risks and vulnerabilities that may affect the network.
3. Accurate reporting and documentation of fault resolution workplans. 
4. Assisting onsite technicians and external sub-contractors with remote troubleshooting of high-level faults.
Essential requirements: 

Matric Essential
CompTIA Network+, CCNP or equivalent qualification
3-5 years’ experience in IT/Telecommunication environment
2 years NOC support experience
Knowledge of the following: 
GPON, OSI L1,L2,L3, Technologies, 
Optic Fibre Networks standard testing methodologies
(OTDR, RFC 2544, Bandwidth Tests)
Hands-on exposure on Switching and Routing
protocols (VLAN, BGP, OSPF, LACP, EAPS, ERPs)
Customer service helpdesk software (e.g., Zendesk). 
Linux systems and monitoring tools.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Technical Architect and Senior Back End Developer (C#, .Net 6+, ASP.NET Core, EF Core) (CPT Onsite)
Location: Cape Town
Salary:
1 day ago


Senior Support Engineer
Location: Somerset West
Salary:
2 days ago


Junior Mechanical Design Engineer
Location: Capetown
Salary: Market-related
Are you a high-achieving engineering graduate with a passion for thermal systems and large-scale industrial projects?
2 days ago


Senior Mechanical Engineer
Location: Cape Town
Salary:
Are you a senior mechanical engineer with a strong blend of technical expertise, leadership ability, and practical experience within the mechanical engineering sector. Then this is the perfect opportunity for you to take lead and build a better tomorrow for the world.
3 days ago


Electrical & Electronic Engineer - Bellville
Location: Cape Town
Salary:
Role Purpose:The Electrical & Electronic engineer is responsible for the specification, design, testing, and commissioning of electrical and electronic control systems related to steam and hot water boilers and associated equipment.The role ensures that all systems are designed and implemented in accordance with national and international standards, while supporting project delivery from propo...
3 days ago


Business Analyst
Location: Stellenbosch
Salary:
Our client, a leading provider of secure payment solutions, is looking for a dynamic Business Analyst to support the development and delivery of innovative payment products. In this role, you will translate business needs into clear requirements, ensure alignment across teams, and help drive projects from concept to completion.
4 days ago


IT Systems Administrator
Location: Stellenbosch
Salary:
Our client is looking for a skilled IT Infrastructure and Systems Administrator to join their growing team. In this role, you will ensure the reliable, secure, and efficient operation of IT infrastructure, systems, and networks, while safeguarding information assets through effective security management, compliance, and risk mitigation. You will also provide secondary end-user support and respond ...
4 days ago


Junior Java Developer
Location: Stellenbosch
Salary:
Ready to kick-start your career and grow with a dynamic tech team? Our client, one of South Africa’s leading payment solutions providers, is on the hunt for a Junior Developer with a passion for building, fixing, and innovating. This is a hybrid role based in Stellenbosch, offering the perfect balance of in-office collaboration and flexibility.
4 days ago


Senior Java Developer
Location: Stellenbosch
Salary:
Our client, a leading payment aggregator and provider of secure payment solutions, is seeking an experienced Senior Developer to join their growing team in Stellenbosch. This is a hybrid position, requiring regular in-office collaboration
4 days ago


Data Analysts
Location: Stellenbosch
Salary:
Looking for detail-oriented Data Analysts in the Western Cape who are passionate about turning data into meaningful insights.
5 days ago


Create a free job alert for Tier-3 Support Engineer in Capetown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions