Tier 3 Support Engineer

SUMMARY:
Telecommunications Leader in Somerset West is recruiting

POSITION INFO:

 

Tier 3 Support Engineer

SOMERSET WEST  

 

Telecommunications Leader is recruiting for a Tier3   Support Engineer  

 

• Provide effective and efficient 3^rd level response fault/ticket and management for companies External and Internal Customers
• Resolve 3rd level issues and escalate issues to Core Engineers/T4(Vendors)
• EMS/NMS
• Core Network
• Fault Management
• Manage services
• Monitor the network Using (all NMS and ENMS)
• Monitoring of Server and services
• Received and processing of alerts/Escalations
• Reposing to troubled (Link/issues)
• Implementing of new platforms  
• Monitoring of all VoIP services
• Escalating to 3de party and vendors
• Perform RF planning
• Perform RF Maintenance
• Perform Core setup of new installations
• Perform Setup of new installations
• Receiving escalated costumer issues and resolving them
• Adhere to customer SLA MTTR (respond time)
• Dealing with customers that require a more in dept solution
• Prioritizing and managing open cases.
• Providing internal support
• Monitoring of all managed services
• Maintaining of all managed services
• Managing of all internal servers and external hosted servers/services
• Maintaining our voip setup

 

 

Qualifications

-          MTCNA and MTCRE or any equivalent

-          UBWS and WBWA or any equivalent

-          NQF5 IT Systems

 

 

Desirable

• 4-6 years experience in the Internet service Provider Industry
• Experience with FreePBX and VoIP
• Ubiquiti and Mikrotik experience
• Linux Server/asterisks experience
• Vibe 4.3 Knowledge
• Excellent understanding of switching and routing and their related technologies
• TCP/IP
• IP Addressing
• CIDR and DNS. STP, VPN technologies
• OSPF Excellent RF Knowledge

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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