Third Level Support

SUMMARY:
My client based at OR Tambo is looking for a Third level support (ICT) to work on a 5 year contract

POSITION INFO:

Support Services

• Support the in-scope operating system, system

management software and operating system utilities,

including minor upgrades (such as a release upgrade)

• Manage the operating system configuration including initial

configuration, modifying configuration files, system

configuration documentation and access to system

configuration files

• Monitor and reduce operating system log files to prevent file

systems from overfilling

• Manage Operating System Processes (e.g., investigate

continuously running system subtasks, or daemons)

including refreshing processes as required, establishing

start-up sequences, maintaining system clock

synchronization, and changing process priorities as

appropriate.

• Recommend operating system updates and configuration

modification to IT Infrastructure engineer, as required

• Apply operating system patch updates, as required

• Maintain tools for remote management and alert monitoring

• Maintain operational support procedures

• Maintain the hardware and software configuration

information

• Evaluate planned changes to the server environment and

advise of any requirements to support such changes

• Adhere to standard security processes and procedures

• Provide health check and trending reports that include best

practices as prescribed by the OEM

Performance Management

• Manage incidents, problems, changes and other service

requests pertaining to hardware, software and monitoring.

• Manage thresholds and alerts for usage of IT resources.

• Analyze performance service level breaches, alerts, trends

and root causes to restore service.

• Track and tune proactively performance through trend and

exception reporting to avoid possible service level breaches.

• Tune reactively to restore service for performance incidents

and root causes.

• Provide corrective action to resolve system performance

problems and provide recommendations to prevent possible

future incidents.

• Recommend changes to maintain agreed upon system

performance levels.

• Implement after hours changes as approved through a

formal change management process.

• Define performance related metrics and data collection,

summarization, and usage requirements.

• Collect, summarize and store performance data (Standard

Performance Data Management).

• Define performance alert thresholds to support agreed upon

service levels.

• Provide Standard Performance Reporting.

• Provide Ad hoc Performance Reporting for analysis of

incidents to restore service.

Data Protection and data storage: Onsite

Support staff located at the

Service Desk performing

rotating shifts covering 24 / 7/ 365 days

NB! This job is now closed. You can apply for other jobs by uploading your CV.