Telesales Specialist

SUMMARY:
An International Freight Forwarding Company is seeking a Telesales Specialist to join their team

POSITION INFO:
Seeks and prospects to win new customers with revenue under ZAR 500k Net Sales per annum

Plans and manages small Business Customers

Builds rapport and trust with customers by being informed about customer’s business and the market via phone, email, and other communication channels

Recommends solutions based on customer needs by using industry knowledge/expertise

Closes business connecting a customer need with a solution and highlighting the value it may create for the customer

Supports customer retention by regular calls to ensure service satisfaction, providing information useful to the customer, and introducing additional services to the customer

Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA''s & SOP''s)

Transfers opportunity with high-value potential (in case lead was not assigned correctly)

Broad understanding of the forwarding industry and deep knowledge of products (AFR/OFR) and business models

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