Technician

SUMMARY:
Location: Centurion (Lyttleton)
Position Type: Full-Time (Office based)
Salary: Market-Related (Depending on Experience)
Work hours: Monday - Friday 07:30 - 16:00 (1 week on standby from Monday to Sunday (approximately once every 2 months, depending on the schedule). Will be compensated for the weekend standby.)

POSITION INFO:
Minimum Requirements

• Proven senior-level field service experience
• Strong PC, hardware, and networking knowledge with troubleshooting ability
• Electrical knowledge and basic fault-finding skills
• Experience using power tools and performing installations
• Experience with digital signage or similar technical systems
• Ability to work independently and manage site operations
• Strong organizational, administrative, and time management skills
• Excellent communication and reporting ability
• Valid driver’s license and willingness to travel extensively to client sites
• Good physical health and ability to perform on-site technical work

1. Management of Offline Screens

• Monitor and report on the operational status of all allocated screens.
• Identify and troubleshoot root causes of offline screens (hardware, network, or system-related).
• Coordinate repairs or replacements and oversee resolution processes.

1. Site Visits & On-Site Repairs

• Schedule and travel to client sites where issues are reported.
• Conduct diagnostic testing and perform repairs or maintenance on-site.
• Ensure screens and systems are restored to full working condition.

1. Time Management & Logging

• Accurately log arrival and departure times at sites via the designated app.
• Ensure all hours spent on-site are recorded correctly for operational tracking.

1. Liaison with On-Site IT & Electricians

• Collaborate with on-site IT personnel and electricians to resolve complex issues.
• Clearly communicate technical requirements and findings to ensure efficient support.

1. Liaison with IT

• Contact IT for advanced technical support when required.
• Log all communications and ensure implementation of recommended solutions.

1. Technical Logging via TechEase App

• Record all technical issues, actions taken, and resolutions in the TechEase app.
• Maintain accurate and up-to-date issue tracking and status reporting.

1. Remote Troubleshooting

• Conduct follow-up phone calls to troubleshoot and restore offline screens remotely.
• Coordinate with relevant teams to expedite issue resolution.

1. Tools & Spares Management

• Maintain and manage inventory of tools and spare parts for allocated sites.
• Ensure adequate stock levels and reorder supplies when necessary.

1. Reporting to Management

• Provide regular updates on technical issues, site visits, and progress.
• Communicate significant operational risks or recurring issues clearly and promptly.

1. Route Planning

• Plan efficient travel routes to maximize productivity and minimize downtime.
• Adjust schedules based on priority changes or traffic conditions.

• Strong problem-solving and fault-finding ability
• High level of accountability and ownership
• Ability to work under pressure
• Detail-oriented with strong documentation skills
• Professional client-facing communication
• Self-motivated and proactive