Technical Support Engineer

• Guide employees and customers on how to use Telematics devices and solutions (consult, provide trainings);
• Solve technical issues and ensure prevention;
• Constant supervision and preparation of devices technical documentation;
• Assess South Africa customer needs of new features, raise proposals for its’ implementation and supervise implementation process;
• Participate in direct communication with clients to answer technical questions (conference calls, visits to clients);
• Perform quality assurance tasks before providing solution to customer.

We hope you are responsible, demonstrate logical thinking, interested in technology and working in a team is a pleasure. Hands-on technical experience working with Telematics solutions for at least 1 year is a significant benefit for this role. 

You will succeed if you have:

• Technical education (Electronics/Mechanics engineering);
• Basics of telecommunication systems and IOT technologies: 2G, 3G, 4G, Bluetooth, ability to explain GNSS technology fundamentals;
• B2 English language skills (both spoken and written); 
• Ability to analyze and solve complex technical problems;
• Good communication skills;
• Capability to prepare technical documentation;
• Knowledge of software, operating systems, server operation and programming languages (C, C++, C#, Java, Python) essentials;
• ­Experience working with IoT solutions (1-Wire, RS-232/RS-485, Modbus, MQTT, TLS) and­­ secure Cloud based systems (AWS, Azure) would be an advantage.

• Real potential to develop career opportunities in a fast-growing international company;
• The opportunity to build significant achievements in your professional carrier, while driving the Company‘s expansion in the South Africa region;
• Internal trainings and knowledge sharing for constant professional growth;
• Multicultural and diverse environment which highly values knowledge and ideas exchange, supportive and positive attitude in the team;
• Participation in the process of creating unique and innovative IoT products and solutions for the international market;
• Regular internal surveys to understand your concerns, achievements and future goals better, and support you on the way.