Technical Support Consultant

SUMMARY:
Disrupting the world of data management. Data is growing exponentially and its on the move. Whether your data is on-premise, hybrid or in the cloud, our pioneering InstantData, provides on-demand access, allowing you to stream data in real-time to any device, making downtime a thing of the past.

POSITION INFO:

This position is fully remote so you can be based any where in the UK/Ireland/Scotland/Wales

Main Tasks and Responsibilities:

• Ability to provide a high level of support to customers at all times.
• Diagnosing, troubleshooting and resolving technical issues via email, telephone and remote sessions
• Working within a technical support environment.
• Provide internal and external support.
• Typical working hours are 5pm 1am Monday to Friday (to provide support for our customers in the North American region). 

Job Requirements
Essential skills and experience

• Knowledge and/or interest in I.T. technologies
• Demonstrate strong presentation, communication and organisational skills
• Ability to work as part of a technical support team
• IT related qualification or experience

Preferential skills or experience

• Knowledge of Networking technologies, especially cloud-based
• Windows Server Administration tasks and processes
• Programming language and/or scripting skills
• Driving licence and option to use a car occasionally
• Understanding of relevant ITIL best practices and ISO certifications 

The role offers

• Competitive Salary depending on experience
• Contributory Pension
• Private Health Insurance
• 25 days paid holiday per annum
• 2 days paid charity work (optional)
• Based in Reading, Thames Valley

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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