Technical Support Agent

Recruiter:

AGA Recruitment Specialists

Job Ref:

CPT000167/AG

Date posted:

Thursday, February 10, 2022

Location:

Capetown, South Africa

SUMMARY:
Our client a market leader in limited payout machines would like to recruit a Cape Town based Technical Support Agent in their Technical Support Department with previous Technical Contact Centre experience.

JOB DESCRIPTION:

RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:

Effective management of customer faults and queries (Escalation/notification) via the CRM system to minimise machine downtime
Apply technical knowledge of the Limited Payout Machines “(LPM’s)” when troubleshooting faults and queries
Effective use of the National Central Electronic Monitoring System (“NCEMS”) when performing tasks and resolving LPM faults
Demonstrate a high level of customer service at all times through adherence to contact centre SLA’s and key performance indicators “(KPI’s”)
Ensure that player dispute resolution procedures are followed and performed timeously
Ensure compliance to internal and external policies, procedures and regulations with all related regulatory authorities.

QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:

Grade 12
English, with a second and/or third language would be advantageous
Technical troubleshooting experience
Call/Contact centre experience
The ability:
- To focus on results, managing work, planning and organising
- To multi-task, using multiple systems and contact centre applications simultaneously.
- To express potential through adaptability, initiating action, work standards, innovation and stress tolerance
- To communicate verbally and in writing (English) with all levels of management, customers and third-party service providers
- To interact effectively through communication, building customer loyalty and trust, managing conflict, negotiation and gaining commitment
- To achieve goals by contributing to team successes and follow up
- To work shifts

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

TECHNICAL SUPPORT AGENT
Location: Cape Town
Salary:
32 days ago

Field Baker Technical support Specialist
Location: Western Cape
Salary: Market Related
Field Baker
5 days ago

Business Development Technical Support Specialist
Location: Cape Town
Salary:
Join a dynamic team as a Business Development technical support Specialist and play a key role in bridging technical expertise with strategic business growth. If you thrive in a fast-paced environment and love working across technical and commercial teams, this is your opportunity to make an impact.
12 days ago

1st Line Technical Support Engineer (CPT Hybrid)
Location: Cape Town
Salary:
34 days ago

3rd Line Technical Support Engineer (CPT Hybrid)
Location: Cape Town
Salary:
34 days ago

Technical Support Analyst (12-Month Contract) (CPT Onsite)
Location: Cape Town
Salary:
39 days ago

Technical Support Technician
Location: Paarl
Salary: R10 000.00 Monthly
Job Description:We are seeking a technical support and Installation Technician based in Paarl to join our dynamic team. The ideal candidate will provide excellent customer service, perform broadband installations and ensure all technical systems run smoothly and efficiently.
9 days ago

Helpdesk Agent - CT
Location: Cape Town
Salary: 11000
Helpdesk agent Cape Town Salary R11 000,00 (Please only apply if you will accept this salary)A company in Potchefstroom is looking for an IT Helpdesk agent to start asap!
5 days ago

Helpdesk Agent - CT
Location: Cape Town
Salary: 110000
Helpdesk agent Cape TownSalary R11 000,00 (Please only apply if you will accept this salary)A company in CT is looking for an IT Helpdesk agent to start asap!
16 days ago

Dailler Manager
Location: Cape Town
Salary:
Job Title: Dialler ManagerLocation: South Africa (with international oversight of UK and Netherlands operations)Reports To:Role OverviewThe Dialler Manager is responsible for managing and optimising the outbound and inbound dialler systems across multi-site contact centre operations in South Africa, the UK, and the Netherlands. This role ensures that dialling strategies, campaign configuratio...
20 days ago

Technical Support Agent

Similar jobs you might be interested in:

Create a free job alert for Technical Support Agent in Capetown

Jobseekers

Recruiter

General