Technical Support Administrator

At Dotcom, we pride ourselves on our culture that is made up of impeccably skilled, passionate professionals. Our team varies from veterans of the industry to fresh faced young bloods who are ready to shape the future. If you believe that you’re a fit and feel as if Dotcom is an environment you can thrive in... then WE WANT YOU!

As a Technical Support Administrator, you will be responsible for all IT Support related tasks within the Dotcom Managed Services Environment.  This will include both internal support as well as support to external clients. Giving such assistance means that it's all about solving problems from the moment a call is logged, until the caller's issues are resolved.

A technical support administrator manages, maintains, and repairs IT systems. Your responsibilities will include, but not be limited to, diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

You will be a team player possessing strong analytical as well as technical skills and the ability communicate the logic behind technical decisions to non-tech stakeholders. You will be comfortable working in an agile environment and have the ability to “take the wheel” when necessary.

Requirements

1. Matric Certificate.
2. NQF5 Certification in Development / A+ / N+ / MCSE
3. Experience working in a Windows support environment.
4. Basic Azure Cloud support skills
5. Good troubleshooting skills

Tasks & Responsibilities

1. Installation, configuration and repair of Workstation Hardware and Operating Systems.
2. Installation and configuration of Laptops.
3. Support with any End user PC related issues.
4. Support Production environment with any IT related issues.
5. Assist Back Office IT staff with investigation and remediating issues.
6. Assist with implementation and support for IT projects
7. Accurately record, update and document requests using the IT service desk system.
8. Analyze user and technical requirements.
9. Configure Networks.TCP/IP inter-networking represents a heavy lift for many IT professionals because the concept is so broad and deep. This complexity ramps up in Azure because you will never see the hardware behind the Azure Networking Stack.
10. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
11. Maintain and resolve issues on VoIP telephone, Biometric, Video systems and other computing equipment.

Hard Skills

1. The ability to analyze complex technical information.
2. Server management and deployment for the relevant environment.
3. Familiarity with a relevant and globally supported support frameworks.
4. Thorough understanding of user’s problem statement in order to respond effectively, ensuring that repeat questions are kept to an absolute minimum.
5. Proficiency with Git and Azure DevOps.
6. Attention to detail is key.
7. Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model.
8. Be passionate about resolving user pain points through a great troubleshooting and resolution engagement.
9. Be open to receiving feedback and constructive criticism.
10. Be passionate about all thing’s support and other areas of innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
11. Interacting well with others since teamwork is common.
12. Exhibiting a commitment to lifelong learning since technology is always changing.
13. Thinking outside the box to solve problems creatively.
14. Communicating effectively so that all involved understand what is being done.
15. Appreciation for clean and well documented processes.
16. A meticulous and organized approach to work.
17. A logical, analytical, and creative approach to problem-solving.
18. A thorough, detail-oriented work style.

Soft Skills

1. Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model.
2. Be passionate about resolving user pain points through a great troubleshooting and resolution engagement.
3. Be open to receiving feedback and constructive criticism.
4. Be passionate about all thing’s support and other areas of innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
5. Interacting well with others since teamwork is common.
6. Exhibiting a commitment to lifelong learning since technology is always changing.
7. Thinking outside the box to solve problems creatively.
8. Communicating effectively so that all involved understand what is being done.
9. Appreciation for clean and well documented processes.
10. A meticulous and organized approach to work.
11. A logical, analytical, and creative approach to problem-solving.
12. A thorough, detail-oriented work style.