Technical Specialist II, IT Retail Systems

Ensure effective Stakeholder Management to reduce risk

• Communicate progress, status, events, planned activities and issues to all relevant parties.
• Communicate technical decisions, discoveries, practices, processes, knowledge, and information.

Deliver New Technologies in support of business strategic objectives

• Conduct the necessary research and development to deliver innovative solutions in line with both IT and Business strategies
• Test new technologies derived from approved business cases and manage implementation where appropriate, i.e., Software.
• Keep abreast of non-technical factors that have a direct bearing on technological decisions such as budget constraints and business objectives by establishing business contacts and doing appropriate fact finding to ensure delivery within Time, Scope, and Budget.
• Understand and keep abreast of the retailers IT technical infrastructure by using the appropriate internal sources of information

Maintain Technologies to enable to operational stability

• Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.
• Ensure set standards implemented and adhered in support of a healthy and stable environment
• Maintain and analyse internal records of problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.

Provide thought leadership to ensure best delivery of industry practice

• Ensure that team members, management and other staff members working in related areas of technical concern are informed on all relevant technical decisions, discoveries, practices, processes, knowledge, and information for effective delivery.
• Ensure that sustainability and impact of the administration of technical solutions are understood and considered when technical solutions are proposed.

Deliver Solutions and Support Complex and Diverse technologies and Platforms

• Be a subject matter expert of multiple technologies and platforms
• Investigate and remediate complex problems directly and indirectly linked to your area of responsibility

Manage tasks within a team to ensure effective and quality delivery

• Keep Track of tasks and identify risks and challenges that could compromise delivery.
• Be an ambassador of the team and be capable of playing the role of liaison between Customer, (ROG Online OPS) and ROG IT Online Fulfilment.