Technical Service Manager

SUMMARY:
Are you a motivated leader with a strong technical background and a passion for driving service excellence?
We’re seeking a Technical Service Manager to lead a high-performing technical team, ensuring operational efficiency, outstanding customer service, and continuous improvement. This position offers the opportunity to combine leadership, hands-on technical expertise, and business insight to enhance service delivery and client satisfaction.

POSITION INFO:

• Lead and inspire a team of technicians and support staff to deliver top-tier service
• Manage day-to-day service operations, ensuring efficient scheduling, workflow, and quality standards
• Develop and maintain strong client relationships, addressing technical and service needs promptly
• Oversee departmental budgets, monitor KPIs, and implement performance improvement initiatives
• Manage inventory, supplier relationships, and procurement to support operational requirements
• Drive continuous improvement through training, process optimization, and technology integration
• Ensure compliance with all safety, regulatory, and quality standards while promoting a positive team culture

• Skills & Experience:
• Minimum 5 years’ management experience in a technical or service-driven environment
• Strong mechanical background with exposure to conveyors, compressors, and rotating equipment
• Proven ability to lead, mentor, and develop multi-disciplinary technical teams
• Practical experience in mechanical or electrical maintenance (field or workshop)
• Excellent communication and problem-solving skills with a customer-focused mindset
• Sound financial understanding, with experience managing budgets and performance metrics
• Proficient in service management software and MS Office applications

• Qualification:
• Diploma or Degree in Mechanical, Electrical, or Mechatronic Engineering (or related field)
• Demonstrated experience in managing technical service operations within an industrial setting
• Valid driver’s license and willingness to travel locally and internationally when required

• Only South African Residents or individuals with a relevant South African work permit will be considered.

• Contact MATTHEW LOUW on 021 418 1750, quoting the Ref: CTE027344.

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