Technical Service Manager

SUMMARY:
Are you a dynamic leader with a passion for delivering exceptional service? Join a leading company as a Technical Service Manager and take charge of a talented team while ensuring top-tier service delivery and customer satisfaction. In this exciting role, you will have the opportunity to shape the future of our service department, drive operational excellence, and make a direct impact on our growth. If you are ready to lead, innovate, and elevate service standards to new heights, we want to hear from you!

POSITION INFO:

Lead, mentor, and train service technicians and support staff to enhance team performance and skill development
Assist in assigning and scheduling work to maximize resource utilization and ensure optimal task distribution
Conduct performance reviews, providing constructive feedback to support staff growth and development
Foster a positive, collaborative, and high-performing work environment that encourages team engagement
Professionally address customer inquiries, complaints, and service requests to ensure satisfaction
Build and maintain strong relationships with customers, ensuring a consistent and high level of service
Oversee daily operations, including workflow, quality control, and service department efficiency
Implement process improvements to boost productivity, efficiency, and overall service quality
Manage the department’s budget, tracking labor, parts, and overhead costs to optimize financial performance
Collaborate with cross-functional teams to enhance department efficiency and stay aligned with broader business goals

Skills & Experience:
A diploma or higher qualification in Mechanical or Electrical Engineering, or a degree in Management
Minimum 5 years of senior management experience in a service and sales-focused organization
Strong customer orientation with a demonstrated history of success in service management
Practical experience as a technician, either in the field or within a workshop setting

Minimum requirements
A diploma or higher qualification in Mechanical or Electrical Engineering, or a degree in Management
Minimum 5 years of senior management experience in a service and sales-focused organization

Only South African Residents or individuals with a relevant South African work permit will be considered.


Contact CHANE DIPPENAAR on 021 418 1750, quoting the Ref: CTE026540.

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