Technical Sales Specialist - Chemical

SUMMARY:
Technical Sales Specialist

POSITION INFO:

 Min Required Qualification.

• Boksburg
• BSc, BTech or similar / higher qualification in Chemistry or related fields (e.g. Chemical Engineering) - preference given to applicants with knowledge of Precious Metals (chemistry)
• Three to five years’ experience in technical sales
• Understanding of: Accounting, Sales & Business Management and Economics is advantageous
• Intermediate to advanced MS Office competency, particularly Word, Excel and Powerpoint
• Experience with CRM system(s) advantageous
• Experience with SAP highly advantageous
• Able and willing to travel frequently, both locally and internationally, as required
• Able to work under pressure in demanding environment
• Self-motivated, goal oriented, team player and Customer relationship management skills – self-motivation and goal-orientation is a prerequisite for the position!
• Able and willing to perform physical work related to catalyst gauze exchanges (nitric acid plant)
• Strong prioritization, time management and organizational skills
• Able to create and deliver comprehensive presentations to audiences on all levels

Major Responsibilities & Accountabilities

• Conduct regular customer visits to maintain Customer relations
• Document customer visits, calls, opportunities and other customer information in our CRM system
• Work together with Customer Service and other departments to ensure that the needs of customers are met on all levels (e.g. wrt to orders, complaints, quotations and/or any other relevant topic)
• Provide technical advice, support and guidance to customers w.r.t. to relevant products and the refining of the precious metals contained thereof
• Provide physical support and guidance during the exchange – removal and installation – of Precious Metal Catalyst Gauzes
• Build and maintain strong customer relationships by frequent calls and visits, as applicable
• Generate quotations for new and existing customers
• Review and ensure implementation of credit limits for new and existing customers together with Finance
• Enter sales and related transactions into SAP, check SAP entries for correctness and reconcile monthly invoicing against forecasts
• Check and authorize electronic workflows as relevant
• Regularly test customer satisfaction levels and report on customer satisfaction levels
• Ensure high levels of Customer satisfaction at all times
• Analyse market potential, identify leads and pursue identified opportunities, using relevant Imparta© tools
• Track and achieve agreed upon Sales and other targets and provide status updates to Management
• Compile monthly Sales forecasts and annual Sales Budgets for allocated customers/markets
• Analyse sales figures and report on deviations from forecast and budget figures on monthly and annual basis, as required, including comments
• Compile reports and presentations as required by Management for monthly meetings, board meetings etc.
• Maintain up to date knowledge of products and services offered by Heraeus and the application thereof
• Maintain up to date knowledge of competitors in allocated markets
• Continuously pursue cost saving and improvement opportunities within the scope of daily function and relevant field of expertise

NB! This job is now closed. You can apply for other jobs by uploading your CV.