Technical Manager

Duties and Responsibilities:

* Understand customer requirements and design and implement an appropriate system to meet the requirements.
* Manage customer complaints within targets.
* Seek to continuously improve customer relationships through working closely with the internal and external customer.
* Liaise with NPD department during product development to approve developmental technical processes.
* Update and approve product specifications for customers including on WW portal.
* Lead all third party/ customer audits for the site and facilitate closing of corrective actions.
* Conduct and participate in supplier audits.
* Sign off all new raw materials and packaging for new product development purposes.
* Ensure all raw material approved is within specification, including approval of raw materials from alternate suppliers.
* Liaise and provide service rating for all external service providers at site level * Manage technical budget.
* Assist in compiling the necessary information for budget reviews.
* Monthly technical reports.
* Conduct and document food safety team meetings.
* Trend monitoring and verification reports to identify areas of improvements.
* Release at site level all documentation as distributed by the Group Document Controller.
* Understand the company’s food safety and quality management system and ensure proper implementation and maintenance thereof at site level.
* Continuously improve the food safety documented traceability system for the site to ensure proper due diligence.
* Adhere to all relevant legislation and ensure all final product label information meet legislative requirements.
* Ensure all site certifications are maintained at the appropriate standards.
* Set up and adherence to training plan that aligns to requirements of quality / food safety management system.
* Continuously review and update site allergen management programs as part of risk management.
* Ensure timeous close off of NCR’s relevant to the Technical Department, including identification of repeating total NCR trends to drive continuous improvement.
* Promote a culture of quality and food safety management within the site.
* Implement and monitor performance of GMP and PRP programs in the facility.
* Identify quality control points within processes and ensure suitable controls are implemented.
* Continuously review quality and food safety risk assessments in line with emerging risks and regulatory requirements.
* Conducting all relevant compliance testing and ensuring all corrective actions are closed off.
* Ensuring internal audits are conducted as per internal audit schedule and appropriate action is taken to address deviations.
* Participate in cross site audits.
* Actively seek continuous improvement initiatives – stay abreast of industry and customer/requirements and international trends regarding relevant standards and identify and implement improvement.
* Comply with the necessary Occupational Health and Safety requirements.
* Ensure compliance to all food safety regulations, pest control and housekeeping.
* Participate in personal hygiene checks.
* Live the brand by living our core values.
* Always striving to do your best.

Key Skills
Leadership and interpersonal skills.
Plan effectively, Utilize analytical skills.
Take initiative and engage in continuous learning.