Technical Customer Engineer(IT Sector)

Responsibilities:
- Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes.
- Analyzing existing systems and operations and developing preventative maintenance strategies.
- Identifying potential problems and notifying the relevant stakeholders in a timely manner.
- Monitoring processes, workers, and methods, and developing plans for increased efficiency.
- Conducting required research and developing best practices.
- Coordinating with other Engineers and crew members to ensure quality products are completed on schedule.
- Performing quality control on all projects, writing reports, and making recommendations for improvement.

Knowledge:
- Grade 12
- A+
- N+
- Basic knowledge of Microsoft products – Outlook, Word, Excel, Access, Internet Explorer, Windows OS.
- Basic knowledge of LAN/WAN connectivity.
- Good knowledge of Desktops, Laptops, Printers, Network copiers, NIC’s.
- Communication skills (verbal and written) in English.
- Negotiation and presentation skills.
- Attention to detail and methodical.
- Problem-solving and analytical skills.
- Ability to perform under pressure.

Skills:
- Ability to use Desktops, Laptops, Printers, Fax machines
- Ability to use Backup systems
- Deploy of new equipment
- Updating infrastructure

Attributes:
- Reliable vehicle to visit customers
- Detail orientated.
- Task-focused.
- Proactive.
- Disciplined.
- The incumbent will be required to have a valid driver’s license and own reliable transport.
- This position requires working overtime when required.
- The incumbent is required to be available for standby support when scheduled.