Technical Copywriter

SUMMARY:
Our client based in Umhlanga, Durban is looking to employ a Technical Copywriter with more than three years’ experience in a copywriting, content creation and/or editing role. The primary objective of this role is to create technical product-focused content to support key Customer Success objectives to drive product adoption through awareness, training material and support.

POSITION INFO:

As such, this role is best suited for an individual with experience working in a software development or technical product development environment, and is less suited for individuals with only journalism or marketing experience.

Responsibilities:

• Own the development and creation of all product-focused content in support of Customer Success objectives.
• Interface closely with product and technical teams to ensure that all product-focused content is impactful, relevant and in support of key business objectives.
• Proactively identifying opportunities for creating content to support successful Customer adoption.
• Create compelling, data-driven case study material to support Customer Success and Sales initiatives.
• Contribute to creating content for product and thought-leadership webinars.
• Create instructional product and feature blogs and walkthroughs to maximise Customer adoption.
• Work with Customer Support team to create FAQs to improve support provision.
• Create structure and content for product knowledge base.
• Create structure and content for self-service portal of Customer resources and templates.
• Conceptualise, design, write and edit platform adoption (campaign?) handbooks.
• Keep public-facing platforms updated with relevant information related to product development.
• Work with product and marketing team to create all Customer-facing communication related to new feature launches.
• Maintain and iterate regular Customer communication points including monthly emailers.
• Create platform user-guides and manuals to support adoption initiatives.

Essential Competencies:

• 3 years + experience in a similar role
• Excellent writing and editing skills
• Demonstrated ability to produce compelling content for the web and various platforms and devices
• Content management systems such as WordPress or Wix
• Experience in a SaaS or software development environment
• Microsoft 365 and/or other cloud-based collaboration tools

Advantageous Skills:

• Graphic design skills and/or experience
• Ability to learn quickly and work collaboratively
• A qualification in Copywriting and/or copy-editing

Personal Attributes:

• Extrovert who enjoys reaching out and making new connections.
• Proactive planner who enjoys prioritizing and managing your own workload, while being able to incorporate change into predefined strategies and plans.
• Creator of words and visuals, who can lead others with creative direction as often as you enjoy putting it together yourself.
• Curious with a vast general knowledge, current affairs awareness and insights into trending social conversations.
• Strives for impact rather than perfection, opting to continuously iterate outputs for improved results.

NB! This job is now closed. You can apply for other jobs by uploading your CV.