Team Manager: Applications Support

SUMMARY:
A position has become available for a Team Manager: Applications Support with our client based in the Umhlanga area, to provide a central point of contact and responsibility to facilitate the resolution of all problems related to company’s Administration software.

POSITION INFO:

To manage the applications support team to ensure the effective and timeous resolution of queries, allocation of tasks, and root cause analysis of recurring issues.

Responsible for the effective management of all First Line user support. This includes the logging, tracking and updating of all user service requests relating to company’s administration software.

This is a hands-on role that requires knowledge of company’s applications in order to trouble-shoot problems faced by users.

Where the support team is unable to resolve requests or issues themselves, they will need to assign the work to an analyst or developer, or escalate to the relevant Team Leader / Head of IT.

 The role is made up of 5 functional areas:

User Assistance

System Support

Technical

Software Testing

Administration

People

• Matric and evidence of tertiary education i.e., certification, diploma or degree
• At least 3 years working in an application support role, preferably with complex in-house systems.
• Windows and Microsoft Office.
• Knowledge of relational databases and SQL.
• Knowledge of IT related concepts.
• Relevant IT qualification or certification would be beneficial.
• Experience providing user support on complex software systems is required.
• Experience managing a small team is required

NB! This job is now closed. You can apply for other jobs by uploading your CV.