Team Leader New Business - Long Term Insurance

SUMMARY:
Our client is looking for a full-time Processing Team Leader - New business Life Insurance based in Sandton

POSITION INFO:

Our client is looking for a full-time Processing Team Leader - New business Life YOU it Assurance. Are

 Our client is a dynamic and vibrant player in South Africa’s financial services industry. They are passionate about financial services and the good it can do. In the digital era, people are collaborating, co-creating, and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. They apply these same principles to financial services to create products that better meet their clients’ needs. Their needs-matched life insurance is a first in the industry – it’s made just for you at the start, and changes as your life changes.

 What you’ll be doing if you get the job:

The purpose of this job is to manage a specific business team of the company and take responsibility for the business team to execute instructions received via processes within the framework of the Business Area and specific Business Team. The job will also take responsibility to ensure that day to day tasks, outputs, ad-hoc initiatives are actioned and SLA''''s adhered to. This includes ensuring that the service provided to internal stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery and being accountable for all activities within the business team of the company. Your role may change over time, depending on your performance, your needs and the business’s needs.

Who’ll you report to:

You’ll be based within our client’s Processing division at their head office in Sandton, Johannesburg, and you’ll report to our client’s Processing Manager, who is accountable for their Funeral Policy Administration functions.

 Outputs:

• Provide optimal staff capacity with correct skills.

• Contain and improve cost effectiveness of functions provided

• Implementation of agreed initiatives to improve operational efficiency and customer experience

• Ensure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards

• Monitor external perception rating and ensure that the scores are within the agreed targets

• Identifying and reporting on service failures and errors

• Ensure training and development of staff

• Contribute to the various cross functional forums to help improve efficiencies in other areas

• Ensuring that all correspondence is professional and in line with standards and protocols of the organisation

 Skills

 • Strong verbal and written communication skills.

• Ability to use the full Microsoft Office suite (outlook, XLS, word, powerpoint, visio) and Adobe

• Experience interacting directly with external parties and internal stakeholders

• Project Management experience

• Ability to conduct interviews with prospective candidates with the result being a successful placement and make decisions relevant after this

• Analysis of business processes

• Must be organised and have the right financial skills

• Quality driven

• Pro-active and innovative

• Ability to analyse data for reporting purpose and analyse trends

• Ability to identify problem areas where a process may need to be reviewed and improved

• Ability to make decisions, analytical mind and excellent problem-solving techniques

• Strong sense of ownership

• Excellent time management skills

• Thrives under pressure

• Task and deadline orientated

• Ability to pay attention to detail as accuracy is important

• Results orientated with good communication and interpersonal skills

• Ability to work effectively with others and contribute to team task accomplishment

Knowledge

• Good understanding of operational processes

• Entry level knowledge in the use of general administration systems

• Familiar with Compliance Processes and Procedures in the Insurance Industry

Qualifications and experience

• Minimum 5-6 years administration experience

• Minimum matric with preferable with Maths

 Your package and growth prospects:

• Our  client offers a competitive pay-package and, as a growing player in a major financial services sector, excellent scope for future growth

NB! This job is now closed. You can apply for other jobs by uploading your CV.