Team Leader - New Business - Life Assurance

SUMMARY:
Team Leader - New Business Processing - Life Assurance

POSITION INFO:

Our client is looking for a Processing Team Leader. Are YOU it?

Our client is a dynamic and vibrant player in South Africa’s financial services industry. They are passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. They are applying these same principles to create financial services products that better meet their clients’ needs. Their needs-matched life insurance is a first in the industry – it’s made just for you at the start, and changes as your life changes.

What you’ll be doing if you get the job:

You’ll be based in the New Business Administration team where you will work closely with the Senior Processing Manager with the range of required functions and business unit to new business. The job will also take responsibility to ensure that day to day tasks and outputs and ad-hoc initiatives are actioned and SLA''s adhered to. This includes ensuring that the service provided to internal stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery and being accountable for all activities within the New Business Administration team of the company.

You’ll work closely with members of the Client Operations teams, external stakeholders and may also be involved or interact with other internal teams to resolve a process or activity.

Who’ll you report to:

You’ll be based at our client’s head office in Sandton, Johannesburg. You’ll report to Senior Processing Manager responsible for New Business Administration.

Your qualifications:

• Grade 12 or equivalent (Essential)

• Relevant tertiary qualification; a Business Management degree beneficial

• Beneficial: NQF Level 5 Accreditation (broad based knowledge of applicable legislation, economic principles and financial services industry)

Your Outputs (include but is not limited to):

• • Manage a New Business Administration staff
• • Report on the provisions within the New business space
• • Provide optimal staff capacity with correct skills.
• • Contain and improve cost effectiveness of functions provided
• • Implementation of agreed initiatives to improve operational efficiency and customer experience
• • Ensure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards
• • Monitor external perception rating and ensure that the scores are within the agreed targets
• • Identifying and reporting on service failures and errors
• • Ensure training and development of staff
• • Contribute to the various cross functional forums to help improve efficiencies  in other areas
• • Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
• • Help manage and determine the budget of the business area
• • Interact with executive management in other business areas to ensure clear communication and service delivery to other business functions
• • Assist with the development of junior and middle management
• • Help formulate strategy of business area

Your experience:

• Minimum 5-6 years administration experience within long-term insurance industry

• Experience in New Business policy administration essential

• Sound Business and Operational knowledge of Insurance industry

• Good knowledge of the business administration platforms

• Familiar with Compliance Processes and Procedures in the Insurance Industry

• Familiar with the business products and their rules and workings

• Understanding structures of products

Your skills and character traits:

• MS Office and PC literate

• Team Player

• Customer Champion

• Relationship management

• You are able to take ownership and accountability

• You are able to multi-task

• You have negotiation skills

• Excellent verbal and written communication skills

• You are able to operate effectively under pressure

• You have an analytical mind and above average problem-solving techniques

• You have good time management skills

• You are proactive and innovative

• You have problem-solving skills

Package

Our client offers a competitive package, and excellent growth opportunities.

NB! This job is now closed. You can apply for other jobs by uploading your CV.