Team Leader: Fraud Operations, Card Issuing, Acquiring and Digital fraud

Recruiter:

Mindworx Consulting

Job Ref:

CON001456/MM2

Date posted:

Thursday, November 25, 2021

Location:

Johannesburg, South Africa

Salary:

350 000 Annually

SUMMARY:
Our client in the financial services sector is recruiting for a Team Leader: Fraud Operations, Card Issuing, Acquiring, and Digital fraud. This person will manage the day to day operational activities of a team of fraud detection agents working shifts on a 24/7 basis to detect and prevent fraud (Inbound and Outbound) as well as dayshift fraud administration agents who will investigate and recover losses incurred locally and internationally due to fraud reported on any of the Bank customers account. This includes any type of fraud within Card Issuing, Acquiring, and Digital fraud.

POSITION INFO:
Always providing excellent customer service to cardholders, merchants, associations, internal and authorized external
stakeholders. Ensuring that fraud alerts on the fraud monitoring systems are actioned promptly to detect and prevent further fraud, and to complete the associated administration on fraud incidents reported to minimize losses and maximize recoveries. Coordination and participation in the testing of new functionality affecting the fraud operations area.

Experience and Skills Required:

Payments systems, online banking product knowledge.
Card Issuing, Acquiring, and Digital fraud knowledge.
Card and merchant payments systems, including eCommerce.
Relevant Banking regulations and Industry practice.
At least 2 to 3 years of working experience in the Fraud Risk environment.
Experience in dealing with customer and/or merchant complaints and industry stakeholders and regulators.
People Management – managing teams that work shift
A recognized tertiary degree or Diploma in Risk Management.
Relevant diplomas, certificates, or completed training courses in Fraud Risk Management

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Team Leader: Fraud Operations, Card Issuing, Acquiring and Digital fraud

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