Team Leader Commission Consultants

SUMMARY:
The purpose of this job is to manage a specific business team of the company and take responsibility for the business team to execute instructions received via processes within the framework of the Business Area and specific Business Team.

The job will also take responsibility to ensure that day to day tasks and outputs and adhoc initiatives are actioned and SLA's adhered to.
This includes ensuring that the service provided to internal stakeholders and external clients is available as per SLA agreed, sufficient planning is performed to ensure capacity for continued task execution and service delivery and being accountable for all activities within the business team of the company.

POSITION INFO:
Report to:
You’ll be based at the Enterprise Risk division in PE, Eastern Cape.
Report to the Manager: Policy Finance and Commission who is accountable for all Policy finance, Commission Distribution and Contracting administration functions.

Qualifications:
• Grade 12 (Essential)
• Relevant tertiary qualification; a degree in Commerce

Outputs (include but is not limited to):
• Allocate work to Associate commission consultants and Commission Consultants
• Investigate and respond to queries from the mailbox
• Oversee, manage and maintain contracting process for office managers and financial advisors
• Liaise with the HR department for recruitment needs for the commissions Consultants business team to provide optimal staff capacity with correct skills.
• Prepare monthly and weekly commission reports such as BEF reports, commission contracts, FSC debt reports and daily commission payments for all FSCs

• Adhoc: Office Management: Ordering stationary and ensuring there is sufficient office supplies
• Contain and improve cost effectiveness of functions provided
• Implementation of agreed initiatives to improve operational efficiency and customer experience
• Insure that the various SLAs are adhered to and delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards
• Monitor external perception rating and ensure that the scores are within the agreed targets
• Identifying and reporting on service failures and errors
• Ensure training and development of staff
• Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
• Help manage and determine the budget of the business area
• Interact with executive management in other business areas to ensure clear communication and service delivery to other business functions
• Help formulate strategy of business area
Your experience:
• Minimum 5-6 years administration experience
• Junior Management experience would be an advantage

Relevant Legislation
• Knowledge of POPIA, FSCA, FAIS Act, Long term Insurance Act and TFC Policy

Skills and character traits:
• MS Office and PC literate
• Accurate Typing Skills
• Excellent verbal and written communication skills
• Quality driven
• Team leader skills
• Ability to pay attention to detail as accuracy is important
• Using effective interpersonal skills to resolve conflict situations
• Ability to work effectively with others and contribute to team task accomplishment
• Ability to multi-task and manage multiple priorities
• Have the ability to operate effectively under pressure
• Task and deadline orientated
• Analytical mind and above average problem solving techniques
• Strong sense of ownership
• Pro-active and innovative
• Contribute to the various cross functional forums to help improve efficiencies in other areas

NB! This job is now closed. You can apply for other jobs by uploading your CV.