Tasting Room Manager

SUMMARY:
Our client is looking for a dynamic, self-motivated & hardworking person with a team player attitude and great interpersonal skills to join our exceptional tasting room team.

POSITION INFO:

KEY RESPONSIBILITIES:

WINE & OLIVE OIL TASTINGS

• Delivering a remarkable guest experience & create brand ambassadors through exceptional hospitality & tasting room programming

• Ensuring guests have a world-class tasting experience

• Assisting / Hosting private function tastings & VIP tastings with clients

• Staff training & overseeing of tastings

CUSTOMERS

• Guest liaison: answering direct enquiries on emails & phone calls

• Responsible for online orders following company guidelines

• Developing & hosting tours on the estate

• Signing up new members to the Wine Club

• Relationship with national & international tour operators. Booking groups for tastings.

• Liaising and organising tastings with guest houses and neighbouring estates

SALES

• Meeting & exceeding targets

• Responsible for tracking expense and sales budget

• Implementing promotional offers

• Visual merchandising

• Tasting room incentives & maximising team effectiveness

• Platter(s) stock management & budget

• Monthly reporting to Senior Management on sales, operations & tasting room overall performance

OPERATIONAL

• Responsible for daily operations & following company policies
• Creating / Implementing standard operating procedures
• Coordinating & overseeing daily shifts
• Implementing health & safety protocols
• Opening & closing the tasting room
• Direct sales POS
• Daily stock take and stock order
• Staff wages
• Staff rosters and staff management
• Positively work with other departments such as marketing, production, etc.
• Weekends / holidays work required as well as flexibility in the evenings

MANAGING TASTING ROOM STAFF

• Providing direction & leadership to tasting room wine advisors. Delegating responsibilities as required.

• Communicating & enforcing company policies & procedures

• Managing staff in a busy environment

• Responsible for staff meetings, annual reviews, staff counselling, hiring & performance management

• Responsible for employee safety

• Respect and value the power of conversation/communication to bring people together, learn and solve problems

• Value inclusion and work to create an environment where everyone feels welcomed and every voice is heard

MINIMUM REQUIREMENTS:

• Minimum experience: 3-5 years management experience.
• Experience in the wine industry.
• Experience working with high-end brands.
• Excellent customer service skills.
• Excellent communication skills & ability to relate to people at all levels.
• “Big picture” perspective.
• Fully understanding point of sale systems & technical computer skills (training on in house accounting system will be provided).

NB! This job is now closed. You can apply for other jobs by uploading your CV.