SUMMARY:
The Tactical Response Officer will report to the Integrated Services Manager.
POSITION INFO:
Purpose of the Job:
The Tactical Response Officer will report to the Integrated Services Manager. The primary responsibility of the Tactical Response Officer is highlighted below.
KEY RESPONSIBILITIES:
• Enforce the Company Disciplinary ‘Code of Conduct’
• Ensure efficient and effective operation of the site
• Handle and resolve Staff and Client complaints
• Carry out duties and tasks as per Site Job Description
• Take proactive approach to Security-related matters
• Adopt an initiative geared towards Security Operational Excellence
• Create and consistently maintain relationships with relevant SAPS and CPF Branches within the Area
• Improve the operational system, process and policies in support of the organization’s mission, specifically support better management reporting, information flow, Client relations and organizational planning
• Manage and increase the effectiveness and efficiency of the allocated Operations team
• Coordinate and communicate between support Departments, Operational Teams and Clients
• Implement effective controls and monitoring Processes
• Participate in site Investigations and report on findings
• Respond and interact with public
MINIMUM REQUIREMENTS:
• PSIRA Grade A Registered
• Drivers Licence Code 08
• Riot Control experience
• Informer Intelligence
• Own Reliable Transport
• Experience with Tactical Intervention Processes
• 5 years’ experience in SAPS or Military Experience
• Firearm Competency (Handgun/Shotgun/Self Guarding Riffle/Self-Loading Rifle)
• Knowledge of the Security Industry regulations including Operational and Client requirements
COMPETENCIES:
• Excellent People Management skills
• Proven negotiation and influencing skills
• Excellent verbal and written communication Skills
• Demonstrated experience in coaching, motivating, developing and leading a professional Team
• Demonstrated leadership and vision in managing staff groups and major projects
• Demonstrated commitment to service and quality standards as well as Client Satisfaction
• Flexible and collaborative work style commitment to get required output and resoling operational problems timeously
• Ability to perform in accordance with extensive Physical demands of the Site (P.T.)
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