TRANSPORT OPERATIONS MANAGERS

SUMMARY:
The Transport Operations Manager is responsible for the Companies transport Network

POSITION INFO:

TRANSPORT OPERATIONS MANAGER

Supply Chain

Job Purpose
The Transport Operations Manager is responsible for the end-to-end operational leadership of the Company's transport network, ensuring the safe, efficient and cost-effective execution of primary and secondary distribution activities across the business.

The role is accountable for transport planning, fleet utilisation, carrier performance, transport execution, customer service, cost management and regulatory compliance while ensuring products are delivered safely, on time and in full. Working closely with Regional Logistics, Warehouse Operations, Customer Service, Planning, Fleet Maintenance and external transport partners, the Transport Operations Manager ensures transport resources are optimally deployed to support operational excellence and customer satisfaction.
The incumbent drives continuous improvement by optimising transport networks, enhancing fleet productivity, reducing operating costs and developing high-performing transport teams while maintaining the highest standards of safety, governance and operational performance.

Key Accountabilities & Outputs
Transport Operations
• Lead and manage the day-to-day execution of primary and secondary transport operations to ensure products are delivered safely, efficiently and within agreed service levels.
• Coordinate transport activities across all operational regions to support business and customer requirements.
• Ensure transport schedules are executed in accordance with operational plans and delivery commitments.
• Monitor transport performance throughout the day and implement corrective actions to minimise service disruption.
• Optimise fleet deployment, route execution and transport capacity utilisation.
• Drive operational discipline through adherence to transport policies, procedures and standard operating practices.
• Support the National Distribution Manager in achieving national transport and customer service objectives.

Fleet Performance & Asset Utilisation
• Maximise fleet utilisation and vehicle availability through effective operational planning and fleet management.
• Monitor vehicle productivity, turnaround times and operational performance to improve fleet efficiency.
• Coordinate preventative maintenance activities with Fleet Maintenance teams to minimise downtime.
• Monitor fleet condition and ensure vehicles remain safe, compliant and operationally ready.
• Analyse fleet performance trends and implement initiatives that improve asset utilisation.
• Promote responsible use and stewardship of fleet assets across the transport operation.
• Drive continuous improvement in fleet performance and operational reliability.

Transport Cost Management
• Develop and manage transport operating budgets in line with business objectives.
• Monitor transport costs, analyse cost drivers and implement initiatives to improve cost efficiency.
• Manage cost per kilometre, cost per case and overall transport expenditure against budget.
• Evaluate transport routes, fleet utilisation and operational performance to identify savings opportunities.
• Monitor transporter costs, fuel usage and fleet productivity to improve financial performance.
• Support annual budgeting and forecasting processes.
• Deliver measurable transport cost savings while maintaining customer service and operational standards.

Transport Planning & Network Optimisation
• Lead transport planning activities to ensure efficient route design and vehicle scheduling.
• Optimise transport routes, delivery frequencies and fleet capacity to improve operational performance.
• Improve load utilisation and reduce empty kilometres across the transport network.
• Support transport network reviews to enhance service, reduce costs and improve productivity.
• Collaborate with Planning and Regional Logistics teams to align transport capacity with operational demand.
• Evaluate transport performance using operational data and analytics.
• Drive continuous optimisation of the national transport network.

Carrier & Contractor Management
• Manage the performance of transport contractors and third-party logistics providers against agreed service levels.
• Conduct regular operational and performance reviews with transport partners.
• Monitor compliance with contractual obligations and agreed KPIs.
• Support transport procurement, rate negotiations and contract reviews.
• Resolve operational issues impacting transporter performance.
• Build collaborative relationships that drive continuous improvement and operational excellence.
• Ensure transport partners consistently deliver safe, reliable and cost-effective services.

Safety, Compliance & Risk Management
• Ensure compliance with all road transport legislation, company policies and regulatory requirements.
• Maintain oversight of fleet licensing, permits, inspections and legal compliance.
• Monitor driver compliance, vehicle safety and operational risk management.
• Lead investigations into transport incidents, accidents and service failures.
• Ensure corrective actions are implemented to minimise future operational risks.
• Promote a proactive safety culture across all transport operations.
• Support business continuity through effective transport risk management and contingency planning.

Customer Service & Operational Performance
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