TRAINING FACILITATOR / COORDINATOR - EE Only

Training Facilitator / Coordinator 

Market related salary plus company car, laptop and cell phone

We are currently recruiting a Training Coordinator / Facilitator for a large retailer - based in Durban North, KZN. This role will support the Logistics (Distribution) of the company. It is a blended learning role and will require traveling to various sites in KZN Region.  This is an Employment Equity appointment.

Duties and Responsibilities:

• Assisting in the setting up and maintenance of Standard Operating Procedures (SOP’s).
• Involvement in content writing in both SOP and training material.
• Willing and able to travel for hands-on, face-to-face training.
• Franchise adherence to SOP compliance.
• Training compliance auditing - monitor, evaluate and report on franchise network learning and progress.
• New management and driver training assistance.
• Gain contextual understanding of the operational levers involved in driving improved execution performance.
• Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles.
• Provide input into high level project requirements for continuous training process development and improvement.
• Involvement in training solution implementation requirements.
• Work closely with and support the operations team(s) working towards continued execution improvement.
• Willing and able to travel locally in and around an allocated region, as well as to allocated regional hubs (as required) as part of your weekly deliverables.
• Help to maintain service levels of the franchise network by identifying shortfalls and implementing corrective measures via continuous training monitoring and assistance.
• Identify and address key hub training metric failures with the hub franchise network and operations teams via weekly reports.
• Identify and address key hub complaint failures with the hub franchise network and operations teams via weekly reports, providing recommended solution insight.

Qualifying criteira / requirments:

• Minimum requirement is a Diploma in Human Resources or Training Management.
• Minimum 3 years’ experience as a Training Coordinator/Supervisor.
• Hands-on field and operational training experience. (Facilitating)
• Certification in Train-the-Trainer and Assessors will be advantageous.
• Valid SA Drivers license
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Proven track record in delivery and execution of successfully created & implemented training material and initiatives.
• Previous hospitality/retail franchise working experience.
• Qualification specialization in Skills Development, Training Management, Instructional Learning Development & Design will be advantageous.
• IT or tech savvy will be advantageous.
• Certification in Train-the-Trainer and Assessors will be advantageous.

Should you be interested in this position and meet the above criteria, then please forward your MS Word CV to Tala Brink. (tala at hrlegend dot com)
Only short-listed candidates will be contacted.