TRAINING COORDINATOR - EE Only

SUMMARY:
We are currently recruiting a Training Coordinator for a large retailer - based in Cape Town. This role will support the Logistics (Distribution) of the company. It is a blended learning role and will require traveling to various sites in the Western Cape.

POSITION INFO:

Qualifications & Experience:

• Diploma in Human Resources or Training Management.
• Minimum 3 years’ experience as a Training Coordinator/Supervisor.
• Valid SA Drivers license
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Proven track record in delivery and execution of successfully created & implemented training material and initiatives.
• Previous hospitality/retail franchise working experience.
• Hands-on field and operational training experience.
• Qualification specialization in Skills Development, Training Management, Instructional Learning Development & Design will be advantageous.
• IT or tech savvy will be advantageous.
• Certification in Train-the-Trainer and Assessors will be advantageous.

Your responsibilities will include:

• Assisting in the setting up and maintenance of Standard Operating Procedures (SOP’s).
• Involvement in content writing in both SOP and training material.
• Willing and able to travel for hands-on, face-to-face training.
• Franchise adherence to SOP compliance.
• Training compliance auditing - monitor, evaluate and report on franchise network learning and progress.
• New management and driver training assistance.
• Gain contextual understanding of the operational levers involved in driving improved execution performance.
• Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles.
• Provide input into high level project requirements for continuous training process development and improvement.
• Involvement in training solution implementation requirements.
• Work closely with and support the operations team(s) working towards continued execution improvement.
• Willing and able to travel locally in and around an allocated region, as well as to allocated regional hubs (as required) as part of your weekly deliverables.
• Help to maintain service levels of the franchise network by identifying shortfalls and implementing corrective measures via continuous training monitoring and assistance.
• Identify and address key hub training metric failures with the hub franchise network and operations teams via weekly reports.
• Identify and address key hub complaint failures with the hub franchise network and operations teams via weekly reports, providing recommended solution insight.

Attributes Required:

• High energy, self-starter, and execution bias.
• Must be able to work in high pressured environments, willing to work when the business requires.
• Comfortable with change and an excellent team player.
• Low on ego, high on delivery and execution.
• Organized & sound communication will be key success factors.
• System and process orientated - attention to detail while still seeing the bigger picture.
• Understand convenience and basic customer service principles.
• Customer focused at all times - understanding their needs and keeping them in mind when taking actions or making decisions.
• Strong interpersonal skills and networking.
• Goal orientated - maintain focus on agreed objectives and deliverables.
• Project management skills with the ability to prioritize focus according to set deliverables is critical.
• Knowledge and experience in learning solution development and implementation.
• Understand how technology works for business - a strong understanding of and a passion for learning and e-learning technologies and how they can be used to add value and transform user
• learning.
• Comfortable using Zoom/meet/Teams for remote training where required.
• Experience in relationship management including the ability to identify business issues and potential risks for continuous change and execution improvement.
• Follow up and monitoring - checking progress against targets, reporting as necessary and taking action to resolve exceptions.
• Train-the-trainer approach will be required to be able to transfer knowledge to the extent that learners can teach others.
• Must be a good facilitator to be able to train people in a group setting

Should you be interested in this position and meet the above criteria, then please forward your MS Word CV to Tala Brink. --------Please upload your CV here--------. (tala at hrlegend dot com)
Only short-listed candidates will be contacted.

NB! This job is now closed. You can apply for other jobs by uploading your CV.