TMS Support Analyst

SUMMARY:
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POSITION INFO:

Primary Purpose

Day-to-day business application support and management for production systems – handling system issues, answering user queries and the testing of application changes or enhancements to ensure maximum system performance. Implements TMS solutions for new and existing customers and supports continuous improvement initiatives. Mapping of processes and matching to applications to identify gaps and implementation approach.

General Accountabilities

• Assists with the Configuration and deployment of TMS product management applications in-line with industry methodologies and standards.
• Build strong working relationships with Local and Cluster Business Unit teams.
• Support the IT Program Leads in delivering quality product for use in the operational business.
• Contribution to improving the country business unit P&L through effective usage of IT services and solutions.
• Responsible for contributing to the delivery of IT projects from definition phases through to successful delivery.
• Communicate with the project manager to ensure the maintenance of the project plan and time scales to ensure delivery.
• Escalation of any project of implementation related issues.
• Support product management activity for new business initiatives.
• Establish productive business relationships with all customers and suppliers as appropriate.

Implementation of SDN’s and configuration changes in line with agreed processes and standards
• Risk Management
• Change Management
• Planning
• Test & Training Management
• Implementation Management
• Resource Management
Support the cooperative functioning of the product management team.

• Management and development of developments and workload – ensuring the requirements of the deliverables are met and understood.
• Communication – contribute to the effective communication structure in place i.e. weekly / monthly team meetings
• Coach / Mentor fellow team members within the Product Management Delivery IT team.

Local Accountabilities

• Deployment of effective solutions following defined methodologies and standards.
• Delivery of projects to agreed time, cost and quality requirements.
• Reduction in cost through the efficient use of IT.
• Achievement of Customer Satisfaction targets.
• Achievement of business strategy goals/measures.
• Delivery of projects and modifications to agreed time, budget, scope and quality.
• Achievement of business strategy goals/measures.
• Deployment and continual assessment of developments and modifications in line with methodologies and standards.
• Ensure work is shared amongst the team.
• Skills Matrix established – gaps identified action plans in place.
• Active communication plan in place.

 Key Relationships
(Determined locally - examples) Focus

Team members

Direction of work

Team Leader

Service performance

Customer Representatives

Customer/vendor visits

General Competencies 

•  Team Leadership - Communicates openly, motivates and inspires, creates a positive work environment, manages team performance, sets a good example for the team
• Managing Relationships -  Develops effective relationships, treats others with respect, demonstrates sensitivity to diversity, harnesses difference, fosters positive workplace relationships
• Team Development - Provides constructive feedback, objectively assesses team members, grows team member skills, helps people in achieving their highest potential, is open to feedback from others
• Customer Focus -  Focuses on the needs of customers, drives the team to meet service levels, collaborates internally to provide customer service
• Problem Solving - Identifies issues, problems & opportunities, analyses cause & effect, practically solves problems, implements corrective action, uses the teams skills to solve problems
• Support Change - Generates enthusiasm and has a positive attitude to change, overcomes barriers to change, seeks opportunities to improve processes, plans & carries through change

Qualifications

• Degree in Logistics or Industrial Engineering
• BlueJay Tm300i, OTM, Plato or Other TMS
• SQL

Skills and Experience

• Supply Chain Transport Management Systems
• Able to perform under pressure in a fast changing environment
• Strong analytical skills
• Initiative / Self-Starter
• Positive & enthusiastic Team Player
• Ability to multitask
• A strong and independent learner with an appetite for learning the business
• TMS Configuration
• Trouble shooting of system and reported issues
• Plan and document test procedures and scripts
• Test SDN''sTest Configuration changes
• Assistance during UAT
• Training of superusers
• Process analysis and design
• Technical Design Documentation
• Root Cause Analysis
• Minimum 2 years experience within IT
• Minimum 1 years TMS experience