TLM agent

SUMMARY:
The Role:

Essential functions:

• Cradle to grave management of tickets and other adhoc TLM functions
• All aged/unmanaged tickets to be escalated to relevant support groups and updated (Incidents 3 days and Request 7 days)
• Sound Knowledge and Understand...
  
  

  POSITION INFO:
  The Role:

  Essential functions:

  • Cradle to grave management of tickets and other adhoc TLM functions
  • All aged/unmanaged tickets to be escalated to relevant support groups and updated (Incidents 3 days and Request 7 days)
  • Sound Knowledge and Understanding of Ticket Management Processes as per Client Contract Agreement.
  • Ensure that all relevant tasks within your area of expertise are performed within agreed upon deadlines and parameters.
  • Suggest new/improved way of work (CSIâ??s)
  • To ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e.g. house rules, housekeeping, dress code, assets etc.
  • Compliments and complaints/ escalations received
  Skills and Experience:

  Essential Qualifications:

  • Grade 12
  • A+, N+
  • Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)

  Preferred Qualifications:

  • Technical IT Qualification

  Experience required:

  • IT service desk and FCR experience
  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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