TL Data Specialist

Main purpose: responsible for the management and maintenance of the team and of specified data related functions.

DUTIES:

• The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
• The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.
• Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions
• The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily
• Perform quality assurance based on the specialized requirements of the role.
• Should be able to ensure strong stake holder communication management i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
• Engage in a professional manner whether it be verbal or face to face
• Have the ability to communicate via different communication channels
• Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
• Be a strong team player
• Have both both industry knowledge and experience
• Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
• Ensure that judgement and attention to detail is applied to the role
• Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
• Strong interpersonal skills as cross team collaboration is required.
• Have the ability to innovate in the role
• Quality of work should be thorough
• Conscious of the abuse of company resources

PEOPLE MANAGEMENT:

Implement the culture transformation programme that will enable the delivery of company’s strategic intent and identified ideal behaviours to improve employee engagement and reduce employee turnover.

Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.

Areas of Responsibilities

1. Data management

• Prepare and action the merging of member records.
• Prepare and action the member switches.
• Prepare and action member files for data fixes.
• Preparation of build-ups required for members who are querying the claim benefit amounts due.
• Preparation of build-ups required for members, where requested to do so from the Pension Fund Adjudicator.
• Preparation of data files for benefit statements.
• Assess and process exit claims when required, also assist in the maintenance of member and employer data on system.
• Maintain department / team budget (e.g. telephone costs, printing costs, etc).
• Ensure all work is done within the SLA and the adherence to the SLA.

2. Team Support

• Be able to work independently with minimal supervision.
• Build and maintain supportive relationships both internally and externally.

3. Internal / External Client support

• Attend to queries received in the team.
• Provide assistance to Employers, Front Office, Claims team and Contributions team - where necessary.

4. Risk Management Support

• Ensure that the build-ups are done accurately and all workings are saved on member records.

• Ensure data fixes are done accurately and all instructions are saved on member records

5. Time Management

• Manage work outflow timeously.
• Ensure that the SLA’s are adhered to.

6. Internal processes and growth

• Build and maintain positive relationships with all clients and service providers.
• Build and maintain supportive relationships with teams internally.
• Ensure that all communication sent internally and externally is dealt with professionally.
• Ensure that the internal processes are followed and adhered to.

Qualifications

• Matric with Maths/Accounting
• Excellent command of English
• 3 yr’ experience in similar position
• Employee Benefits/Retirement Fund Industry experience
• Everest, Ms Excel, SQL Scripting, Data Modelling, Problem Solving and Good communication skills