TJ 407868 - NETWORK & INFRASTRUCTURE SUPPORT

Employer Description

Leading agri and manufacturing company with a global presence  

Job Description

This position will suit residents of Richards Bay and immediate surrounds

• End-user Support:
   Provide on-site and remote End user support
   Tracking & documenting support activities using ticketing system (JIRA).
   Proactively understand, analyse, and research new technical problems
   Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
   Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services
  (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.
   Propose, tailor, and conduct group training periodically
   Ensure that necessary applications required by users are installed and working
   Installing the latest Anti-Virus program.
   Troubleshoot and resolve end-user hardware, operating system, and software related problems.
   Troubleshoot and resolve basic network and server access problems for end users.
   Troubleshoot and resolve end user issues related to voice communications (Fixed telephone or IP
  telephone system).
   Forward technical support issues that cannot be addressed by the IT support, to the relevant IT
  Infrastructure team.
  Infrastructure Management:
   Manage IT assets within the site and perform tech refresh
   Ensure site IT hardware e.g., servers, switches, routers, printers, Uninterrupted Power Supply,
  projectors etc. are working and in a good condition.
   Troubleshoot and resolve issues related to Wide Area Network, Local area Network, firewall, Virtual
  Private Network systems
   Perform local data backups for the specific site.
   Maintain an inventory of parts for emergency repairs.
   Coordinate with vendors and with company personnel to facilitate IT purchases.
   Manage the site telecommunication infrastructure (Internet, VPN, Telephone...)
   Plan, coordinate, and implement network security measures to protect data, software, and hardware of
  the site.
   Improve security awareness of users by developing orientation and training programs, and counselling
  users.

Qualifications

• Diploma in Computer Science/ Computer Engineering/ / Information Technology/ Information Systems
• Cisco Certified Network Associate (CCNA)/Microsoft Certified IT Professional (MCITP) certifications

Skills

• Minimum 3 years of end user computing support, and IT network and infrastructure support.
• Experience in running IT projects
• Experience with office productivity, meeting room solutions and service management tools is an advantage.
• Working knowledge of LAN/WAN infrastructure
• Strong understanding of the following: (Operating systems; Windows 10, Windows Server 2012 or later, Virtualization; Software and services; Active Directory, file and print infrastructure; Office 365, including Teams, SharePoint Online, OneDrive)
• Customer service – ability to deliver on customer expectations