TJ 395780 - CYBERSECURITY CUSTOMER SUCCESS MANAGER

Employer Description

Our client is a Co-Managed IT Services and Fully Outsourced IT Management, Consulting and Support for SMEs with offices in the United Kingdom, Ireland and South Africa.

Job Description

• Develop a trusted advisor relationship with prospect and existing customer network to drive product adoption and ensure they are utilizing the solution to achieve full business value
• Assist with implementation of free trials / proof of value concepts and analysis of data
• Assist with Security Awareness project management functions on the platform
• Use your technical and product expertise to leverage product value, product usage expansion and generate new use cases
• Conduct regular customer health-checks.
• Prepare and educate customers on new features and releases.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Establish regular cadence to perform the client product health check to proactively identify improvements or issues on behalf of the customer
• Respond to technical questions in RFIs/ RFPs
• Identify and handle key customer technical objections, guiding them to resolution.
• Assist customers with deployment.
• Collaborating with the Sales team and wider business to continually evolve our customer experience.
• Continuously build your understanding of the industry, the challenges that our prospects, customers and competitors may face, continually innovate and collectively find new ways to be successful.
• Customer success is critical for any recurring renewal-based business, ensuring that their customers derive value and success in using our products and solutions.
• Problem Solving: Exhibit confidence and a deep understanding of emerging industry best practices when solving business problems. Ability to identify critical issues with

Qualifications

• National diploma in IT
• Security Certifications

Skills

• Min 2 years’ experience in a similar role
• Demonstrated success in pre-sales/consulting/solutions architecture role in a sales & target-driven environment.
• Project management and technical writing experience advantageous.
• Product Suite/Knowledge of Cyber Lifecycle
• Client-facing skills, e.g. meeting & presenting to clients
• Excellent communication skills - written & verbal
• Well-developed analytical and problem-solving skills
• Ability to collaborate and communicate with technical and non-technical individuals at all levels.
• Ability to handle multiple customer on-boarding projects at a time.
• Ability to manage multiple customers in a defined Customer Life-Cycle process.
• Reporting to Cyber Security Product Manager with a dotted line to CTO