TJ 390814 - CUSTOMER RELATIONSHIP/ACCOUNT MANAGER

SUMMARY:
CUSTOMER RELATIONSHIP/ACCOUNT MANAGER

POSITION INFO:

Employer Description

An established medium sized company in the advertising industry with enterprise management, media, accounting and business intelligence applications. Working environment is open and thrives on people who are willing to take up challenges and run with projects.

Job Description

 

The candidate will be required to fulfil and uphold the company values of personalised, high quality service by finding solutions to problems that team members and users alike are experiencing. Consultation, training and engagement with key client stakeholders happen within different communication mediums [Email | Tickets | Calls | meetings | Onsite & Remote].  The candidate will become part of a dynamic team of technology enthusiasts owning a portfolio of clients. The candidate will be offered an opportunity to learn new products and technologies, so that they may deliver the highest level of consultation and service to customers.

Qualifications

• Tertiary qualifications [Within: Accounting, Information Technology and or Marketing]

Skills

• Efficient technical knowledge and aptitude
• Background in software application [Consultation, client management, training, deploying]
• An understanding of financial concepts and bookkeeping processes or a background in working on or supporting financial systems such as Pastel, Accpac, QuickBooks, Sage, SAP, Xero or any of the Microsoft Dynamics ERP packages
• Ability to speak and write clearly and accurately, must be able to talk about technology in simple terms
• A logical thinker
• Knowledge of relevant software applications
• Knowledge of customer service principles and practices
• Able to work and function well under pressure and multi-task effectively
• Time management is essential
• Strong administrative skills and able to use systems and tools to manage daily | weekly | monthly goals
• A problem solver with analytical skills
• Good interpersonal skills and a willingness to co-operate with others and work to the greater good
• Strong sense of accountability and taking ownership to drive required results. Go getter
• Strategic approach and able to voice innovative ideas to improve how we operate as a team.
• Experience that would be advantageous for this role include:
• Familiarity with the advertising and /or media industry
• Chase experience
• SQL Knowledge or any other database knowledge
• Exposure to financial systems

Benefits

Bi Annual Salary Reviews

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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