TJ 386350 - SUPPORT TECHNICIAN – DIGITAL MEDIA

SUMMARY:
SUPPORT TECHNICIAN – DIGITAL MEDIA

POSITION INFO:

Employer Description

Our client leaders in has gained an enormous amount of experience in setting up and managing Digital signage networks

Job Description

• Attend to all incoming technical calls on the ODM technical help-desk with agreed service standards.
• Remotely investigate/troubleshoot system and network problems and diagnosing and solving hardware or software faults clients might have.
• Talking clients/field technicians through a series of actions telephonically, to help set up systems or resolve issues.
• Accurately capture and updating all interactions in as much detail on applicable systems for future use and also for trend analysis use.
• Escalate priority issues and logging unresolved queries correctly to the appropriate resource for attention.
• Identify persistent and potential problems and suggest solutions.
• Offer alternative solutions where appropriate, keeping in mind the objective of resolving client issues.

Qualifications

• ND or Degree in Electronics

Skills

• 3 years experience in Service Desk/Help Desk
• Strong experience in digital Signage, Electronics and Audio

Salary / Package

R----- - R----- CTC

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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