TJ 15290 - NOC SUPPORT AGENT T2 (CAPE TOWN)

• Monitor network performance and manage network incidents
• Diagnose and perform test procedure on network alerts, events or issues which may arise
• Prioritize incidents and workflows
• Dispatch of incidents to the correct department, contractor, staff member, 3rd party, service providers and clients
• Notify and escalate incidents to ensure Service Level Agreement (SLA) is met.
• Compile Root Cause Analysis report
• Compile reports on SLA and Network performance
• Liaise with contractors, staff members, 3rd party, service providers and customers with regards to incidents, root cause analysis and performance reporting
• Manage helpdesk, incident, problem and change management processes
• Supporting of all deployed network infrastructure
• Implement and manage Change Requests
• Work shift, overtime and flexible hours if and when required

 Qualifications