TECHNICAL ADVISOR - GAUTENG

Location: Johannesburg, South Africa
Salary: Market related, Medical Aid, Provident Fund
Recruiter: Michelle Taylor Recruitment
Job Ref: TA-G2/21
Summary: An exciting opportunity for a Technical Advisor who will assist customers telephonically, face to face and on site regionally with all technical queries and problems related to products.

 

 

Job Description

TECHNICAL SUPPORT RESPONSIBILITIES:

  • Assist in product evaluation as per operational requirements
  • Assist in finding gaps and short comings in our product line and support offerings at branch level
  • Provide technical feedback on product trends and recommendations for product enhancement
  • Submit a Management report on a monthly basis to National Technical Manager, by 2nd of the following month
  • Assist customers with technical queries on all products sold
  • Provide a high standard of technical assistance to customers on-site and at the trade counter, and telephonically
  • Technical support is to be provided only on products purchased
  • Generate all necessary administration, for example Job Sheets, Component usages and the Invoicing thereof etc.
  • Provide ‘on-the-job’ coaching for staff in the branch and region as per operational requirements
  • Check faulty goods prior to sending them in for repairs and complete the appropriate paperwork required
  • Discretion must be used on customers that abuse the service, advise these customers on the appropriate training courses to attend
  • Regional support to branches and customers as per operational requirements
  • Higher level support assisting Product Specialists across the Product range.

INTERNAL SALES ASSISTANCE:

  • You will be required to assist at the trade counter as and when it becomes necessary
  • Assist with product tests product specifications and product solutions.
JOB REQUIREMENTS
  • Grade 12
  • Electronics Qualification i.e. N6/T3/S4, a diploma in Electronics
  • Must have 5 years experience as a Security Products Installer
  • Must have experience with IP installations, understanding of network switches and network configurations
  • Own Vehicle and Valid Drivers License
  • Able to work alternative Saturdays 8 - 12 and every odd public holiday.

 

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