Systems Analyst II / Production Support Analyst

SUMMARY:

A well-known and reputable retail head office is loooking to appoint a Systems Analyst II for their team

POSITION INFO:

Key Responsibilities:

• To support and provide input into the maintenance and stability of the applications within the area. To ensure quality delivery and optimum performance of systems and ensure ideal integration of new functionality and services to the broader ITS environment. To interpret and transform business requirements into well-defined system solutions and specifications
• Resolve user queries through managing incidents / problems / changes logged for Merchandising Applications through the Service Desk

• Take ownership of incidents impacting Merchandising and downstream systems
• Identify root cause of problems (including cross team) and appropriate measures taken
• Maintain focus on systems availability and achieving Service Level Agreement targets
• Manage multiple tasks and prioritise appropriately to minimise business impact
• Maintain operations documentation (specifications and standby), ensure accurate and relevant at all times, according to agreed standards
• Collaborate with all key stakeholders including business project teams, partners, development teams within ITS, to understand business requirements
• Participate in the process design or re-design and translate business/user requirements/ processes into a system design
• Ability to interpret business requirements / Business Requirement Definitions/Specifications into System Requirement Specifications
• Develop and maintain System Requirement Specifications and test documentation
• Analyse existing system and interfaces for modification / improvement purposes and evaluate and design system enhancements
• Document, publish and maintain system design (new system developments and enhancements/changes) and all interfaces with other systems
• Do standby on a rotational basis
• Cross skilling in different Merchandising processes
• System Changes:- Testing, Implementation and Maintenance

• Develop system test plans for system and integration testing
• Change systems specifications based on testing problems / changing requirements
• Perform quality assurance, regression and systems integration testing and feedback results
• Manage the creation and hand-over of the system administration procedures where required
• Monitor changes to ensure correctness and provide post-implementation support
• Participate in the post implementation reviews for completed projects

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