Systems Analyst II, IT Supply Chains Systems

Understand and translate business requirements into quality system solutions and ensure optimal system performance and stability through support and continuous improvement. 

• Analyse current systems solutions and business requirements

o Interpret and provide input to translate business requirements into business requirement definitions and specifications

o Analyse and evaluate required system enhancements 

o Analyse existing systems and interfaces for modification / improvement purposes

• Design new or enhanced systems to accommodate business needs

o Participate in the process design or re-design and translate business / user requirements / processes into less complex system design

o Design less complex system enhancements

o Change systems specifications based on testing problems / changing requirements

o Design interfaces and solutions with other systems

o Adhere to the change request process 

o Complete peer review of team change requests submissions

o Provide input to deployment plans based on designs

• Testing of proposed solutions

o Develop system test plans for system, regression and integration testing

o Perform systems testing and integration testing, and feedback results

o Assist business and external stakeholders with functional and integration testing of solutions and changes for sign-off

• Participate in the implementation of new solutions to ensure successful integration into current environment

o Manage the creation and hand-over of the system administration procedures

o Participate in the post-implementation reviews for completed projects

• Support current solutions

o Attend to user queries, incidents and requests as per ways of working

o Ensure the stability of the existing systems environment in line with agreed SLA’s

o Provide input to development/programming and technical support teams

o Provide functional guidance

o Complete peak checks and reporting during peak periods

• Collaborate with and support ITS and the Business

o Integrate with relevant business and IT teams

o Provide system input to design of user training material 

o Provide operational support to the business areas

o Provide knowledge transfer and support to team members

o Collaborate with 3rd party service providers for operational, technical and functional support

• Create and maintain documentation

o Develop and maintain all relevant SDLC documentation

o Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems

o Update standby and support manuals

• Minimum 3 years IT degree/diploma

• 3 - 5 years relevant IT experience

• Will be required to perform standby duties on rotational basis

Additional Criteria

• Retail experience advantageous

• XML, SQL and relational database knowledge is required

• Working knowledge of various system integration formats

• Able to work independently on less complex projects and improvements

• SDLC and testing methodology knowledge

• Supply chain knowledge/understanding advantageous

• Takes ownership, accountability and is self-motivated

• Attention to detail

• Is aware of and responsive to internal and external events and influences on the technical landscape 

• Ability to research technology-related concepts, trends and best practices, and apply findings

• Appropriately derives and organises the essence of information to draw solid conclusions

• Looks beyond symptoms to uncover root causes of problems to be solved

• Synthesises data from different sources to identify trends

• Demonstrates a results-oriented mindset in planning and implementing activities/projects 

• Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed

• Prepares clear, well-structured presentations using a variety of tools and techniques

• Prepares written reports and briefs and communicates ideas clearly

• Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit

• Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties

• Adjusts to work effectively within new work structures, processes, requirements, or cultures

• Actively seeks out positive spin-offs of change and investigates ways in which change can be used 

• Anticipates change and continuously remains prepared for change

• Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change