Systems Analyst I, IT Supply Chain Systems

Analyse current systems solutions and business requirements

• Interpret and provide input to translate complex business requirements into business requirement definitions and specifications
• Analyse and evaluate required system enhancements
• Analyse existing systems and interfaces for modification / improvement purposes

Design new or enhanced systems to accommodate business needs

• Participate in the process design or re-design and translate business / user requirements / processes into a system design
• Design system enhancements
• Change systems specifications based on testing problems / changing requirements
• Design interfaces and solutions with other systems
• Complete peer review of team changes requests submissions
• Provide input to deployment plans based on designs

Testing of proposed solutions

• Develop system test plans for system, regression, and integration testing
• Perform systems testing and integration testing, and feedback results
• Assist business stakeholders with functional and integration testing of solutions and changes

Participate in the implementation of new solutions to ensure successful integration into current environment

• Manage the creation and hand-over of the system administration procedures
• Participate in the post-implementation reviews for completed projects
• Ensure SME input during the implementation process

Support current solutions

• Attend to user queries, incidents, and requests as per ways of working
• Ensure the stability of the existing systems environment in line with agreed SLA's
• Provide input and guidance for development and technical support teams
• Provide functional leadership and guidance
• Complete peak checks during peak periods

Collaborate with and support ITS and the Business

• Integrate with relevant business and IT stakeholders
• Provide system input to design of user training material
• Provide operational support to the business area
• Provide knowledge transfer and support to team members
• Collaborate with 3rd party service providers for operational, technical, and functional support

Create and maintain documentation

• Develop and maintain all relevant SDLC documentation
• Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems
• Update standby and support manuals