System Engineer

SUMMARY:
System Engineer

POSITION INFO:

Job Description: System Engineer

Reports to: Head of Global Managed Infrastructure

The employee is employed in the capacity of System Engineer. This includes, but is not limited to, the

Following Duties:

Administration

The System Engineer is responsible for the administration of all company servers and services. T

System Engineer will be part of a team of technicians and administrators that shares the same

responsibility. This includes:

● Installing applications and operating systems.

● Maintaining and updating applications and operating systems.

● Monitoring all services and servers.

● Maintaining and monitoring the current network.

● Installing and third level support of Applications and services related to the company solutions.

● Provide technical support for team members.

● Construct and maintain all required consulting documentation.

● Provide a clear consulting communication channel.

● Ensure all knowledge gained is documented and added to the knowledge base.

● Assist the Head of Customer Service with all client related issues, including onsite support.

● Management of appropriate processes maintaining and supporting the above mentioned.

● Consulting on the installation of the application, upgrades and patches.

● Raising all new software bugs with Devco. This includes gathering all required information and

applying the fixes to the appropriate platform.

● Analysis of all system related issues and appropriately communicate the results.

Deliverability

The employee will assist in annual and weekly deliverability projects and goals. He or she will report directly to the Head of GMI on all related tasks and issues. The scope of deliverability will include al environments and selected Client deployments.

Domain Unblocking

The employee is responsible for constant monitoring of the delivery reports of major outbound email campaigns for domains that are blocking our servers, as well as liaison with thee domaind iwners and postmasters and follow through until the block is removed

On-call Shift Duties

System Engineer is required to be on standby on nights and weekends as stipulated by the support Manager, Shifts are scheduled according to a roster, and when on calm the system administrator is expected to answer support calls and manage customer support requirements

Problem Logging

System Engineer is responsible for logging all problems and changes into the Internal Query Tracking system and responding to emails via the system.

Problem Resolution

Problem Logging System Engineer is responsible for logging all problems and changes into the Internal Query Tracking system and responding to emails via the system.

NB! This job is now closed. You can apply for other jobs by uploading your CV.