Switchboard Operator

We are currently recruiting for a professional and reliable dispatcher to act as our company’s first point of contact for emergency and non-emergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.

Responsibilities: • Answer emergency and non-emergency calls and document important information. • Operate and manage a multi-line telephone console system. • Respond to queries related to products and deliveries. • Use the radio, phone or computer to direct crews and other field units to the appropriate sites. • Prioritize and organize calls according to urgency. • Supervise the route and status of field units to prioritize their daily schedule. • Maintain and update call logs, call records and other important documentation.

Requirements: • High school diploma or equivalent qualification is required. • A minimum of 2 years experience in a similar role. • Strong knowledge of emergency processes and procedures. • Excellent communication and interpersonal skills. • Proficient in MS Office with proven experience in data entry. • Ability to work well under pressure.