SUMMARY:
The Grade A CCTV Surveillance Operator will report to the Key Accounts Manager.
POSITION INFO:
Purpose of the Job:
The Grade A CCTV Surveillance Operator will report to the Key Accounts Manager. The primary responsibility of the Grade A CCTV Surveillance Operator is to ensure an efficient operation of the Control Room.
KEY RESPONSIBILITIES:
• Enforce the Company’s ‘Code of Conduct’
• Ensure that the Control Room is fully operational and efficient
• Handle and resolve Staff and Client Complaints
• Carry out duties and tasks as per the Site Job Description
• Ensure that the primary function of the Control Room is always upheld
• Must be able to multi-task from CCTV monitoring position to answering telephone calls in the Control Room and issuing access reference numbers
• Access Control Procedures to be followed
• CCTV Investigations
MINIMUM REQUIREMENTS:
• PSIRA Grade A Registered
• Matric Certified
• Solid Computer Proficiency
• 3 to 5 years of experience in the Security Industry
• 3 to 5 years of Control Room/CCTV Experience/ Call centre experience
• Amanda Wasseman /Craig Donald CCTV Certification will be advantageous
• Estate Security background will be advantageous
• Electronic Equipment experience will be advantageous
• First Aid, Fire Fighting, Health and Safety REP training will be advantageous
• Knowledge of the Security Industry regulations including Operational and Client requirements
COMPETENCIES:
• Attention to detail
• Ability to generate reports
• Excellent reporting skills
• Excellent verbal and written communication Skills
• Excellent telephone etiquette Skills
• Ability to effectively deal with Employees, Clients and Public
NB! This job is now closed. You can apply for other jobs by uploading your CV.
