Support Manager

Recruiter:

Network Recruitment International

Job Ref:

NCM000176/TS

Date posted:

Monday, July 4, 2022

Location:

Centurion, South Africa

SUMMARY:
The Technologies division is seeking a talented and motivated Support Manager to join our dynamic team. The successful candidate will be responsible for managing the pre- and post-sales support teams and the company’s internal IT department. The role will require understanding customer needs and ensuring suitable resources to address those needs.

JOB DESCRIPTION:

Support Manager – Job Location: Centurion
The Technologies division is seeking a talented and motivated Support Manager to join our dynamic team. The successful candidate will be responsible for managing the pre- and post-sales support teams and the company’s internal IT department. The role will require understanding customer needs and ensuring suitable resources to address those needs. You will be required to build high levels of customer satisfaction and loyalty with the company’s current and future customers.
Job Qualifications & Requirements

This position requires a Bachelor (BSc or BTech) degree in Electronic Engineering, Computer Science, Computer Engineering or similar
Previous experience in customer service roles is a requirement
Knowledge of test and measurement products is an advantage
Knowledge of the broadcast and media environment is an advantage
Knowledge of cutting-edge IT solutions is a requirement
Knowledge of support contracts and SLA contract negotiations with multiple parties is an advantage
Provide occasional support and assistance to engineer’s after-hours
Valid driver’s license, passport and own suitable and reliable transport
International, regional and local travel is required for training, conferences and customer visits.

Skillsets and Attributes
The Company prides itself on employing people with strong technical backgrounds and excellent communication skills. The ability to communicate your thoughts, ideas, and point of view is very important in this position, and you must have the ability to lead and manage a support team of highly skilled and experienced support engineers and IT professionals. We are looking for a candidate who is highly self-motivated with a professional manner.
In addition, this position requires the following skillsets and attributes:

Strong management, motivational and leadership skills
Excellent people and business management skills
Develop strong relationships with principals and customers, and maintain high customer satisfaction
Effective communication and presentation skills
Passion for continuous learning
Strong work ethic
Highly competitive, self-confident with a passion to win, learn and teach
Ability to create a vision and convey the message in an influential manner

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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