Support Lead & Customer Success Developer

 

Recruiter:

Solicited

Job Ref:

JHB000102/SM

Date posted:

Friday, September 16, 2022

Location:

Capetown, South Africa

Salary:

R400 000 Annually


SUMMARY:
A tremendous remote opportunity has opened up with one of our clients in the Fintech environment for a Support Lead & Customer Success Developer position to join their growing squad, The successful candidate will be responsible for increasing customer satisfaction rating continuously.

JOB DESCRIPTION:

Responsibilities:
  • Improvement of time-to-resolution on support tickets
  • Provision of insights to the product team on customer hurdles and opportunities monthly based on quantitative and qualitative data
  • Increasing customer satisfaction rating, continuously
  • Clear communication of support-related development tasks
  • Collaborate with other team members to resolve support tickets, if need be, via Slack, Microsoft teams, or zoom.
  • Documentation of steps to resolution where resolution tasks may be automated or shared by other team members, i.e., document a query for a specific report required monthly.
  • Fix bugs on a .net applications and deploy to production
  • Reporting on the number of support tickets logged per department and time dedicated per department to assist in identifying the biggest need/opportunity for automation and process optimization
 
Requirements
  • A bachelor's degree in Information Technology
  • 2+ years of hands-on experience
  • C# for webflo-related tasks
  • JavaScript
  • SQL for reporting related tasks
  • .NET
  • The investigation, diagnosis, and problem-solving skills
  • Very strong communication skills
  • Quick to learn
  • Good organization
  • Attention to detail
 
If you meet the requirements for the above position, click on Apply button
To see more career opportunities visit
website:

 

 

Similar jobs you might be interested in:

ICT Support Lead (CPT/JHB Onsite)
Location: Cape Town
Salary:
32 days ago


Head of Product
Location: Capetown
Salary: Monthly salary, Bonus, Equity
Full-time, office-based (with potential for hybrid working in the future)
1 day ago


JUNIOR SOURCING ASSISTANT to be based in Bellville, Cape Town
Location: Cape Town
Salary: Monthly
JUNIOR SOURCING ASSISTANT to be based in Bellville, Cape TownWe are looking for a detail-oriented and proactive JUNIOR SOURCING ASSISTANT to join our team and support our Sourcing lead with day-to-day candidate management and administrative tasks.This is an excellent opportunity for someone who enjoys structure, extensive candidate interaction, and operational support work.This role is ideal ...
2 days ago


Web Designer & Developer VA
Location: Capetown
Salary: Monthly salary
Remote
2 days ago


Restaurant Junior Manager
Location: Capetown
Salary: R120 000
We’re looking for a motivated and hands-on Junior Manager to join our team in Rosemead, Kenilworth. In this role, you’ll support the Store Manager in daily operations ⚙️, help lead the team, and contribute to creating an unforgettable shopping environment.
1 day ago


Hotel Manager
Location: Stellenbosch
Salary: MR Monthly
Our Client is looking for a Hotel Manager to join their team
6 days ago


Journals Production Editor / Coordinator
Location: Cape Town
Salary:
Our client in the educational industry has a vacancy for a Journals Production Editor / Coordinator to join their scholarly publishing team. The Journals Production Editor / Coordinator manages written texts through the publishing production process. You will be responsible for assessing the quality of work delivered by copy editors and proofreaders and ensuring that the Publisher's house sty...
6 days ago


Technical Services Manager (CPT Hybrid)
Location: Cape Town
Salary:
6 days ago


Junior Supervisor
Location: Cape Town
Salary:
A well-known bakery and cafe chain is looking for a JUNIOR SUPERVISOR
7 days ago


Junior Supervisor / Front of House
Location: Cape Town
Salary: 15000 DOE Monthly
We’re on the look for a vibrant, hands-on JUNIOR SUPERVISOR / FRONT OF HOUSE to join a popular health-focused café in the heart of Cape Town.
7 days ago


Create a free job alert for Support Lead & Customer Success Developer in Capetown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions