Support Engineer/Technician

 

Recruiter:

Oxyon Human Capital Solutions

Job Ref:

JHB001496/MP

Date posted:

Thursday, April 14, 2022

Location:

Kathu, South Africa

Salary:

Market Related


SUMMARY:

A Global Mining Software Technology leader, with more than 30 offices across five continents, is looking for a strong Support Engineer/Technician to join their team in Kathu Northern Cape 


JOB DESCRIPTION:

SCOPE OF THE ROLE
  • To have a strong and broad high-level knowledge of the mining systems and Collision Protection System deployed.
  • To work with Area Manager to ensure the efficient support of mining safety systems on site
  • To provide site-based and remote system support to the customer in the region.
  • To deploy new and upgraded systems at customers mine sites.
  • To do basic troubleshooting and configuration system software and computer operating systems.
  • To develop procedures and system reports in response to the customer’s requests and needs.
 
KEY RESPONSIBILITIES
  • Actively work on product/project deployment of Collision Avoidance solutions in a hands-on manner
  • Support and maintain software (Troubleshoot system issues)
  • Own and implement customer system configurations , implement system customizations using scripting tools
  • Participate in onsite system installation efforts
  • Escalation of critical issues requiring other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting team’s representative
  • Maintain technical knowledge of the current and upcoming product offerings
  • Maintain knowledge of current, new, and evolving strategies and technologies in relation to systems support through appropriate industry links and professional memberships
  • Regular reporting of current project issues, including updates on status and resolution methods
  • Utilizing relationships developed with customers and other contacts to advise Mining Services Team of potential issues affecting customers as well as other opportunities for the company
  • Representing the company in a helpful, professional, and courteous manner at all times
  • Maintain, enhance, and adhere to the company documentation and reporting standards, systems, and processes
  • Compliance with the company’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others
 
SKILLS AND EXPERIENCE
  • Strong prioritizing and time management skills
  • Well-developed communication skills, both verbal and written
  • Experience with the application of technology in a harsh industrial environment
  • Good analytical skills to diagnose problems quickly and excellent customer service skills.
  • Excellent communication skills and sensitive to varying levels of technical competency in clients and the pressures clients may be under while working with malfunctioning equipment.
  • Experience of customer orientated environment.
  • Knowledge of general network infrastructure and configuration and relevant technical experience.
  • Ability to liaise with customers in an empathic and technically effective manner.
  • Ability to work well within a team as well as on own.
  
KEY BEHAVIOUR
  • Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or other customer dictated regulations
  • Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise
  • Establish and maintain effective working relationships with managers, technicians, and engineers
  • Continuously seek opportunities to improve the quality of the systems, installations, and support procedures
 
EDUCATION BACKGROUND
  • Technical Qualification in either Electrical Engineering or Computer Science - IT or equivalence
  • A minimum of 2-5 years of experience in Mining environment
  • 3 years previous Mining Industry experience of progressive experience in job offered, or as a software engineer, software consultant, mining engineer, or related occupational title.
  • Fluency in English.
  • Previous experience working remote teams (Highly Desirable)

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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