Support Engineer

• Be able to write documentation for all created processes

• Be able to write disaster recovery documentation, cutover processes

• Have strong problem-solving skills

• Have dedication and perseverance

• Must be able to work well under pressure

• Setup and Configure ACI Products

  s

Responsibilties :

• Production environment, support, upgrade, and security
• Setup and configure Disaster recovery
• Ensure periodic test are executed at the DR site
• Ensure that failover procedures are documented and kept up to date
• Ensure that communication channels are established with all clients at a technical level
• Ensure feedback is given to both management and clients
• Ensure change management is adhered to
• Ensure adequate testing has taken place before implementing new systems or changes to existing systems
• Ensure all technical documentation is current and freely available
• Ensure all process are documented
• Test any new system released/upgrades from development
• Ensure that a testing schedule and procedure is available
• Set-up and maintain Production systems
• Database management
• Identify issues/problems and assess the severity of the problem and take corrective action
• Determine appropriate approach to solving problems
• Develop plans for implementing solutions
• Setup and Configure ACI Product